At a Glance
- Tasks: Assist adults and children with disabilities during travel, ensuring their safety and comfort.
- Company: Surrey Choices, dedicated to supporting individuals with learning disabilities and autism.
- Benefits: Earn £12.98 per hour with flexible hours and potential overtime.
- Other info: Join a supportive team and enjoy opportunities for personal growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and empathy; experience in similar roles is a plus.
The predicted salary is between 12.98 - 12.98 £ per hour.
Location: Godalming, Surrey (with regular travel across Surrey-based services)
Hours: Working 2 hours in the morning (pick up) and 2 hours in the afternoon (drop off) with the possibility of overtime available - some flexibility may be required to cover occasional evenings and weekends.
Salary: £12.98 per hour
Do you want to make a difference to someone's life? Do you think you could help people to reach their full potential? At Surrey Choices, we support people with learning disabilities and autism to be active members of their local communities through inspiring and challenging them to learn, enjoy and achieve their goals. Our mission is to deliver innovative, sustainable services that enable choice and positive outcomes for the people we support. These services are provided by skilled, engaged and inspired colleagues.
The Passenger Assistant is responsible for providing specialised assistance and support to adults and children with disabilities and autism during their travel, ensuring their safety, comfort, and satisfaction. The role involves working closely with passengers with diverse needs and requirements, providing personalised assistance and creating a supportive environment. The Passenger Assistant plays a crucial role in ensuring a positive and inclusive travel experience for passengers.
Key Responsibilities:
- Provide personalised assistance and support to adults and children with varying needs during boarding and disembarking from vehicles, ensuring their safety, comfort, and well-being.
- Understand and accommodate the specific needs and communication preferences of passengers, adapting the assistance and support provided accordingly.
- Communicate effectively with passengers, their caregivers, or accompanying family members to establish trust, understand their requirements, and provide appropriate assistance.
- Offer guidance, reassurance, and support to passengers, promoting a calm and inclusive travel environment.
- Safely handle and transport passenger luggage, mobility aids, or other equipment, taking into account any specific handling requirements or instructions provided.
- Maintain a high level of professionalism, empathy, and excellent customer service, ensuring passengers and their caregivers feel valued and supported throughout their journey.
- Proactively monitor and respond to passenger feedback, concerns, or issues, taking prompt and appropriate actions to address them.
- Collaborate closely with the Community Transport team to ensure the smooth operation of services and efficient scheduling of passenger assistance for individuals.
- Adhere to all relevant regulations, policies, and procedures to ensure passenger safety, confidentiality, and compliance with legal requirements.
- Keep accurate and confidential records of passenger interactions, including incidents, assistance provided, and any necessary follow-up actions including reporting any safeguarding issues.
- Participate in training programs and stay updated on best practices, techniques, and developments related to the role.
What we would like from you:
- Strong interpersonal and communication skills, with the ability to interact effectively and sensitively with individuals, as well as their caregivers or accompanying family members.
- Empathy, patience, and a calm demeanour.
- Ability to handle and lift luggage or mobility aids, while adhering to any specific handling guidelines.
- Ability to work well under pressure and adapt to changing situations, ensuring the safety and well-being of passengers at all times.
- Attention to detail and the ability to maintain accurate and confidential records of passenger interactions.
- Experience of working in a similar role an advantage.
For an informal conversation and to find out more about this rewarding role, please contact Janine Gray.
Surrey Choices Ltd is an equal opportunities employer. All offers of employment are subject to satisfactory references and an Enhanced DBS Disclosure.
Part-Time Passenger Assistant in Camberley employer: Surrey Choices
Surrey Choices is an exceptional employer, offering a supportive work culture that prioritises the well-being of both staff and those they care for. With a generous benefits package, including 25 days of holiday and ample opportunities for career development, employees are encouraged to grow and thrive in their roles. Located in Banstead, this role as a Respite Care Deputy Manager not only allows you to make a meaningful impact in the community but also fosters a sense of purpose and fulfilment in your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Passenger Assistant in Camberley
✨Get Local and Get Networking
The transportation and logistics sector thrives on local connections, so don’t hesitate to hit up local job fairs or industry meetups. Chat with people in the field—it could lead to a part-time gig that isn’t even advertised yet!
✨Join Community Groups
Look for community groups or forums related to transportation and logistics. Places like Facebook groups or LinkedIn communities can be great for finding opportunities and making contacts. You never know when someone might need a helping hand with logistics!
✨Be Ready for Flexibility
Part-time positions in transportation often come with varying hours, so keep your schedule flexible. Show potential employers, like Surrey Choices, that you’re adaptable—this will make you a much more attractive candidate!
✨Showcase Your Skills
Consider creating a mini portfolio or a simple LinkedIn profile highlighting relevant experience like driving, delivery, or supply chain management. When you apply directly on our website, make sure to include this info—it’ll help you stand out in a busy field!
We think you need these skills to ace Part-Time Passenger Assistant in Camberley
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying for a part-time role in transportation and logistics, make sure to highlight any previous experience you've got in the field. Emphasise skills like route planning, inventory management, or your familiarity with relevant software. If you've worked at a warehouse or have experience driving, sprinkle that in there!
Certifications Matter!:If you've got any certifications related to transportation or logistics—like a forklift licence or safety training—mention those! They could give you an edge over other candidates. Throw in any coursework or training relevant to the industry, as this shows you're not just looking for a job; you're dedicated to the field.
Balance Your Flexibility and Availability:Since this is a part-time role, make it clear in your application when you’re available to work. Companies like Surrey Choices appreciate candidates who are flexible and willing to adapt to varying schedules, so highlight any days or shifts that you can easily cover!
Connect Your Cover Letter with Passion for Logistics:In your cover letter, let your excitement for the transportation and logistics industry shine through! Talk about why you want to work at Surrey Choices, and show us how your skills and interests align with their mission. A bit of passion goes a long way in making your application stand out!
How to prepare for a job interview at Surrey Choices
✨Master the Logistics Lingo
When you're prepping for the interview with Surrey Choices for a part-time role in transportation and logistics, make sure you're up to speed with the key jargon. Terms like 'supply chain optimization' and 'freight management' are going to pop up, so showing you understand them will impress the interviewers!
✨Show Off Your Organisational Skills
This role will likely test your ability to manage multiple tasks and timelines. You might get asked how you would handle unexpected delays or shifts in schedules. Be ready with examples from past experiences where you’ve demonstrated strong organisational skills, which is crucial in this field.
✨Flexibility is Key!
Part-time roles in logistics often demand flexibility, so share your willingness to adapt to changing schedules or workloads. Talk about any past experiences that showcase how you managed your time effectively while juggling various responsibilities – that'll definitely resonate with the hiring team!
✨Research Tools of the Trade
Familiarise yourself with popular logistics software and tools that are commonly used in the industry. If you know of any specific systems Surrey Choices uses, even better! Mentioning your familiarity with inventory management systems or route optimization tools can really bolster your case.
