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- Tasks: Coordinate youth cases and provide customer-focused support in a dynamic policing environment.
- Company: Join Surrey and Sussex Police, dedicated to keeping communities safe and making a difference.
- Benefits: Enjoy flexible working, generous leave, and a supportive work culture with career progression opportunities.
- Why this job: Make a real impact on youth justice while being part of a collaborative and inclusive team.
- Qualifications: GCSE standard or equivalent; strong admin skills and experience with digital systems required.
- Other info: Opportunity for training in trauma-informed practices and restorative interventions.
The predicted salary is between 22600 - 29000 £ per year.
Out of Court Resolution Hub Youth Co-ordinator
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Out of Court Resolution Hub Youth Co-ordinator
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Join to apply for the Out of Court Resolution Hub Youth Co-ordinator role at Surrey and Sussex Police
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Vacancy Information
Division / Department – Criminal Justice
Vacancy Information
Division / Department – Criminal Justice
Grade – Grade D
Status – Full Time
Contract Type – Permanent
Salary Grade Range – £26,162 – £29,670
Working Hours – 36.0 Hours per Week
Shift Allowance – No
Politically Restricted – No
Location – Guildford
The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
Chief Constables\’ Message
We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.
We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.
We wish you all the very best with your application.
Chief Constable Tim De Meyer & Chief Constable Jo Shiner
The Role & Key Responsibilities
From your first day with us you will be part of a policing family making a real difference.
It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.
To achieve this ambition, we are looking for a Youth Justice Co-ordinator to sit within the Out of Court Resolution Hub team.
This is an important role in our team, and we need an enthusiastic individual to provide a customer focused service that responds to policing and crime related investigations by building positive, collaborative relationships with police colleagues and criminal justice partners.
We are looking for a motivated and talented individual, who is able to take responsibility for and proactively track and manage youth cases through the central youth intervention team from initial referral, the decision-making panel and beyond to the decided outcome. This individual will keep spreadsheets updated and produce performance reports from the data recorded. They will also demonstrate high levels of customer service in contacting victims and keeping them updated.
In return, working in Surrey Police offers professional satisfaction and a rewarding career in policing, as well as the opportunity to make a real difference to the lives of other people.
This role is based at Guildford Police Station.
To support the forces commitment to provide an agile and flexible workforce, you will have the opportunity to work flexibly where appropriate.
You will be provided training for the role including our computing systems and databases as well as trauma informed practices and restorative interventions to support your competency in the role.
The Co-ordinator role is key to the successful and smooth operations within Surreys Adult and Youth Out of Court Resolution Hub. You will be the gatekeeper as well as front of house to our team.
Skills & Experience
- Educated to a GCSE standard or equivalent or be able to evidence transferable skills demonstrating ability for this role.
- Demonstrable experience of administrative, prioritisation of workloads and deadlines without the need for close supervision.
- Demonstrable experience of utilising multiple computer systems including Word, Excel, PowerPoint, Outlook and databases with experience of maintaining and collating digital records to a data quality standard.
- Good interpersonal skills and a customer service approach with demonstrable experience of dealing with enquiries both verbally and electronically. Have the ability to influence, persuade and negotiate when required with both internal and external customers.
- The ability to adopt a methodical approach, multi-task various tasks and manage a varied workload with time management and prioritisation skills.
- The ability to work effectively without regular and close supervision (using own initiative) using appropriate digital resources to effectively manage and organise.
- The ability to demonstrate integrity and discretion and a professional manner towards dealing with sensitive and confidential work.
- The adaptability to change and cope with new demands and procedures. Has the ability to work under pressure and prioritise when necessary.
- The ability to work well as a member of a team and make a positive contribution to activities within a team environment. Co-operate with team members and colleagues towards achieving team and organisational objectives.
Why Work With Us?
Policing is an exciting 24/7 business and we all have commitments outside work. Were invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.
We take pride in looking after our people and offer a variety of benefits;
- career progression
- contributory pension scheme (LGPS)
- generous annual leave allowance
- discounts for everyday spend
- on-site gyms and a range of sports clubs
- generous and supportive parental leave
- financial and mental wellbeing guidance and support
Please use the following links for more information on the benefits of working with Surrey Police or Sussex Police
Further Information
If you would like to discuss the role or want further information please contact Police Sergeant Simon Berger by email – . Many thanks.
Diversity Statement
We are only as good as our people. It\’s important that our officers and staff can be themselves in the workplace and we know that as an organisation we\’ll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.
We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.
Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police
Additional Information
Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.
Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
- vacancies in collaborated units are available to all officers and staff across both Forces
- vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
- if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment
Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.
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Out of Court Resolution Hub Youth Co-ordinator employer: Surrey and Sussex Police
Contact Detail:
Surrey and Sussex Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Court Resolution Hub Youth Co-ordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Youth Co-ordinator role. Understanding the specific duties, such as managing youth cases and maintaining performance reports, will help you demonstrate your relevant experience during interviews.
✨Tip Number 2
Network with current or former employees of Surrey and Sussex Police. Engaging with them can provide valuable insights into the organisational culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Showcase your customer service skills in any interactions you have with the recruitment team. Since the role emphasises a customer-focused approach, demonstrating your ability to communicate effectively and empathetically can set you apart.
✨Tip Number 4
Prepare to discuss how you handle sensitive information and maintain confidentiality. Given the nature of the role, being able to articulate your understanding of integrity and discretion will be crucial during the interview process.
We think you need these skills to ace Out of Court Resolution Hub Youth Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Out of Court Resolution Hub Youth Co-ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in youth work, customer service, or administrative roles. Use specific examples to demonstrate your ability to manage workloads, track cases, and maintain records effectively.
Showcase Your Skills: Make sure to mention your proficiency in using computer systems like Word, Excel, and databases. Provide examples of how you've used these skills in past roles, especially in managing data or producing reports.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also outlines your understanding of the importance of supporting vulnerable individuals. Make it personal and reflect your motivation to contribute positively to the community.
How to prepare for a job interview at Surrey and Sussex Police
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of the Youth Co-ordinator role. Be prepared to discuss how your skills and experiences align with their mission to support vulnerable individuals and manage youth cases effectively.
✨Showcase Your Interpersonal Skills
Since this role involves building positive relationships with police colleagues and criminal justice partners, be ready to provide examples of how you've successfully communicated and collaborated in previous roles. Highlight your customer service experience and ability to handle enquiries.
✨Demonstrate Organisational Skills
The position requires managing multiple tasks and maintaining accurate records. Prepare to discuss your experience with prioritising workloads and using digital tools like Excel for tracking and reporting. Bring examples of how you've managed similar responsibilities in the past.
✨Emphasise Adaptability and Initiative
The role demands flexibility and the ability to work independently. Be ready to share instances where you've adapted to changing circumstances or taken the initiative to solve problems without close supervision. This will show your potential to thrive in a dynamic environment.
