Force Command Centre Coach

Division / Department - Contact and Control

Grade - Grade F

Status - Full Time

Contract Type - Permanent

Salary Grade Range - £30,495 - £35,020

Working Hours - 36.0 Hours per Week

Shift Allowance - Yes

Politically Restricted - No

Location - Surrey Police Headquarters, Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

The Role & Key Responsibilities

The Force Command Centre (FCC) has an exciting new opportunity to join the department in a brand new role. We are looking to recruit 2-3 full-time coaches to be part of a new coaching pod. They will be responsible for coaching our new recruits (and returners) who have recently joined the department, welcoming them to the FCC and getting them ready and skilled, enabling them to be signed off and onto their rota.

We welcome applicants who are existing coaches and also those interested who have the right skills or willingness to learn to become a coach as training will be given. Applicants must have experience in Police Call Handling or Dispatching or experience in Call Centres for Emergency Services.

There are usually 5 intakes a year and the coaching programme will take 8 weeks on a 2:1 basis. New starters are expected to be ready after the 8 weeks and the coach has a vital role in ensuring they are safely ready to leave the pod and move on to work independently.

This role is primarily Monday to Friday office hours, with a few later and slightly longer shifts towards the end of each intake to help them prepare for their new shifts on their rota. This role offers a genuine opportunity to make a meaningful impact within the department, without the demands of 12-hour shifts, night shifts or weekend working.

Coaches will have additional supporting roles. When they are not coaching, the successful applicants will support the Onboarding and Integration Supervisor and the Recruitment team with some elements of recruitment, such as Discovery events and interviewing.

Coaches have the opportunity to really develop and guide their students and to create a positive mindset and approach to their work and the vital role that call handlers and dispatchers play in policing. They will be trained as Mental Health First Aiders, Defusers and will be wellbeing SPOCs to ensure the department has trained people around them to listen and support them when most needed. Coaches will be responsible for promoting any department wellbeing initiatives.

Coaches will be given specific training to ensure they have the right skills to be coaches. It takes care, compassion and patience to be a coach and it is essential that coaches have the right skills to carry out this role.

This role will attract an unsociable allowance, currently £931 (lower bracket).

Skills & Experience

Applicants must have experience in Police Call Handling or Dispatching or experience in Call Centres for Emergency Services.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We are invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part-time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

Diversity Statement

We are only as good as our people. It is important that our officers and staff can be themselves in the workplace and we know that as an organisation we’ll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement. We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here.

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Additional Information

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Please note that not all jobs are available for internal candidates across both Forces. The current agreed recruitment principles are:

• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self-employed workers) are eligible to apply for internal advertised posts.