Criminal Justice Caseworker

Division / Department - Criminal Justice

Grade - Grade D

Status - Full Time

Contract Type - Permanent

Salary Grade Range - £26,162 - £29,670

Working Hours - 36.0 Hours per Week

Shift Allowance - No

Politically Restricted - No

Location - Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message: We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe. We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you. We wish you all the very best with your application.

The Role & Key Responsibilities:

There are two vacancies available for this position: one within Crime and one within Traffic. Please note there are process variations between each role which can be discussed at interview. Applicants are invited to indicate their preference, if any, within their application.

From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe. The role of a caseworker entails the maintenance and administration of digital case files keeping within Surrey Police and national procedures, timescales and legislation. This also includes maintaining the police database and records to store and retrieve information in a timely manner.

Caseworkers are a point of contact for CPS (Crown Prosecution Service), HMCTS (His Majesty’s Courts and Tribunal Services), Probation Services as well as police officers and their supervisors to ensure that all requests and enquiries are dealt with promptly, effectively and efficiently. This will include via phone call, email, electronic tasks and letters. You will be responsible for case progression of all live cases, taking personal responsibility to undertake all support functions, whilst identifying and resolving any blockers to ensure efficient partnership working.

In the traffic caseworker role, the role mostly involves (but is not limited to):

• Processing of traffic offence reports
• Fixed penalty notices
• Single justice procedure notices
• Traffic postal summons
• Communicating with members of the public by email or telephone.

A key part of this role is the utilisation of proactive activities to effectively monitor deadlines and requests, as well as collating and disseminating digital information. Personal responsibility and initiative are required to sustain data quality and case management of case files to ensure the maintenance of force integrity and public confidence. This is a central role in our team and we need enthusiastic individuals to provide a customer focused service that responds to policing related casework by building positive, collaborative relationships with police colleagues and Criminal Justice partners.

We are looking for motivated individuals, who are capable of taking their own initiative to proactively manage cases in the Criminal Justice system to successful conclusion. In return, working in Surrey Police offers professional satisfaction as well as the opportunity to make a real difference to the lives of other people. This role is based at Guildford Police Station.

To support the force’s commitment to provide an agile and flexible workforce, you will have the opportunity to work flexibly at home or away from your normal place of work some of the time where appropriate following successful completion of a probationary period.

We aim to hold the interviews between 22nd July and 1st August 2025. They will take place in person at Guildford Police Station, GU1 4QS.

Skills & Experience:

• Proven ability to work to strict deadlines, managing a high personal workload whilst balancing competing demands without the need for close supervision.
• Competent in the use of IT, including Microsoft packages or equivalent.
• Confident communicating with internal and external stakeholders using various methods including telephone.
• The collating and maintaining digital records and databases, in accordance to a data quality to allow for easy and timely retrieval.
• Exceptional organisation skills to monitor, plan and manage complex case workloads.
• Good interpersonal skills, teamwork and a customer service approach to be able to deal with enquiries and when appropriate influence and negotiate with both policing colleagues and external partner agencies both verbally and in writing.
• Be able to identify potential blockers such as missing or incomplete documentation and to proactively take action to seek a resolution.
• Ability to achieve and maintain the internal police database.
• As technology advances, the caseworker will need to demonstrate the willingness to embrace change and make suggestions for improvements.
• The ability to quickly assimilate a reasonable working knowledge of the structure of Surrey Police, administrative policies and practices and an evidential awareness.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.

We take pride in looking after our people and offer a variety of benefits:

• Career progression
• Contributory pension scheme (LGPS)
• Generous annual leave allowance
• Discounts for everyday spend
• On-site gyms and a range of sports clubs
• Generous and supportive parental leave
• Financial and mental wellbeing guidance and support
• Discounted contributory healthcare scheme

Diversity Statement: We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we’ll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all. We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement. We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Additional Information: Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding to your address/contact list to ensure you receive all communications. This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.