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- Tasks: Manage Cancer outpatient referrals and appointments while providing excellent customer service.
- Company: Join a leading local employer dedicated to healthcare excellence.
- Benefits: Competitive salary, flexible working, and excellent training opportunities.
- Other info: Enjoy a thriving work environment with a strong focus on health and wellbeing.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Good written English and experience in customer service are essential.
The predicted salary is between 24937 - 26598 £ per year.
We have opportunities for customer focused individuals who want to work in a friendly and supportive environment as part of our outpatient booking team at East Surrey Hospital in Redhill. The role involves undertaking a variety of tasks relating to managing Cancer outpatient referrals and Cancer appointments including answering incoming calls and liaising with patients and stakeholders. Outpatient Booking Officers help fully utilise clinics and ensure that patients are booked in accordance within Cancer Waiting Times. The successful candidate will need to demonstrate diplomacy and empathy and be comfortable working in a busy office environment whilst maintaining accuracy.
We welcome applications from people who would like to join our fantastic booking team and work for one of the region's top performing hospitals.
Please note the shift pattern is applied as below:
- Week 1: 07:45-15:45 (Monday - Friday)
- Week 2: 11:00-19:00 (Monday - Friday)
- Week 3: 07:45-15:45 (Monday - Saturday (rotational day off in the week))
- Week 4: 11:00-19:00 (Monday - Friday)
We are proud to be an inclusive employer, and we work hard to create an environment where everyone feels valued and supported. At our Trust, we strive to be the best place to work and receive care. We are dedicated to supporting you in your current role while helping you grow and develop your career. As part of our team, you will have access to excellent training opportunities, flexible working, dedicated support networks, and a strong emphasis on health and wellbeing to ensure a thriving and positive work environment.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Outpatients Booking Officer in Redhill employer: Surrey and Sussex Healthcare NHS Trust
Contact Detail:
Surrey and Sussex Healthcare NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatients Booking Officer in Redhill
✨Tip Number 1
Get to know the company! Research East Surrey Hospital and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills! As an Outpatients Booking Officer, you'll be liaising with patients and stakeholders. Role-play common scenarios with a friend or family member to boost your confidence and ensure you're ready for any questions that come your way.
✨Tip Number 3
Be prepared to showcase your empathy and diplomacy. Think of examples from your past experiences where you've had to handle sensitive situations. This will help you demonstrate that you can manage patient interactions with care and professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our fantastic booking team at East Surrey Hospital. Don’t miss out on this opportunity!
We think you need these skills to ace Outpatients Booking Officer in Redhill
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role involves liaising with patients and stakeholders, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Supporting Statement: Take the time to customise your supporting statement to reflect the specific requirements of the Outpatients Booking Officer role. Mention your experience in managing appointments and your understanding of Cancer Waiting Times to show us you're a perfect fit.
Proofread, Proofread, Proofread!: Accuracy is key in this role, so ensure your application is free from typos and grammatical errors. A well-proofread application shows us that you pay attention to detail and take pride in your work.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. This way, you can easily keep track of your application status and access any additional resources we have to help you along the way.
How to prepare for a job interview at Surrey and Sussex Healthcare NHS Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatients Booking Officer. Familiarise yourself with managing Cancer outpatient referrals and appointments, as well as the importance of adhering to Cancer Waiting Times. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer focus, be prepared to share examples of how you've provided excellent service in the past. Think of specific situations where you demonstrated empathy and diplomacy, especially in busy environments. This will highlight your ability to handle calls and liaise effectively with patients and stakeholders.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, communication, and problem-solving. Prepare answers that reflect your experience and align with the Trust's values. Practising these responses will help you articulate your thoughts clearly during the interview, making a positive impression on the hiring team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the hospital's approach to patient care. This shows your enthusiasm for the position and helps you gauge if the environment is the right fit for you.