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- Tasks: Manage hospital appointments and provide excellent patient service in a friendly team.
- Company: Join the award-winning Surrey and Sussex Healthcare NHS Trust.
- Benefits: Competitive salary, flexible hours, travel reimbursement, and a supportive work environment.
- Why this job: Make a real difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Work across multiple hospitals with opportunities for career growth.
The predicted salary is between 17949 - 21178 £ per year.
Job summary
Main area
Radiology Booking Coordinator
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Part time – 30 hours per week (Rotation across 3 hospitals)
Job ref
326-7415371-RB
Employer
Surrey and Sussex Healthcare NHS Trust
Employer type
NHS
Site
East Surrey Hospital
Town
Redhill
Salary
£19,949 – £21,278 per annum plus high cost allowance
Salary period
Yearly
Closing
24/09/2025 23:59
Job overview
We are looking for a part time Booking Coordinator to manage hospital appointments for a range of scans in our Diagnostic Imaging Department. This will primarily involve making and receiving calls to book appointments, however, office administration and providing a face to face reception service also form part of the role.
You will join a friendly team of around 30 people who provide a booking and administration service for patients. You will be required to work 1 weekend in 3 months on a rostered basis. You will also be required to work at East Surrey Hospital, Crawley Hospital, Horsham Hospital and Caterham Dene Hospital on a rotating basis, therefore a high degree of flexibility will be required. Travel costs will be reimbursed.
Main duties of the job
For further information, please see the attached trust job description and person specification for a full list of duties and responsibilities.
Responsibilities
- Manage hospital appointments for a range of scans in the Diagnostic Imaging Department.
- Make and receive calls to book appointments; provide office administration support and face-to-face reception service.
- Work as part of a team in a booking and administration service for patients.
- Be available to work across multiple hospital sites on a rotating basis (East Surrey Hospital, Crawley Hospital, Horsham Hospital, Caterham Dene Hospital).
- Rostered weekend work (1 weekend in 3 months).
- Travel costs will be reimbursed.
Working for our organisation
We provide emergency and non-emergency services to the residents of East Surrey, North-East West Sussex, and South Croydon, including the major towns of Crawley, Horsham, Reigate and Redhill; a community of over 535,000 people. We provide acute and complex services and a range of outpatient, diagnostic services whilst Crawley Hospital and Horsham in West Sussex and Caterham Dene Hospital and Oxted Health Centre in Surrey provide less complex planned services. In 2019 the Care Quality Commission (CQC) rated our services as \’Outstanding\’ and we are one of the best performing Trusts in England.
- Winners of Health Service Journal Acute Trust of the year award 2021.
- National Patient Safety Awards winner and strive to be a beacon for safety in all that we do.
- We are rated the sixth highest trust in the South East and in the top 25% nationally for staff recommending the Trust as a place to work or receive treatment.
Additional information
Surrey and Sussex Healthcare NHS Trust operates a 24-hour service, 365 days a year. All nursing, clinical, and operational roles may involve working on a 24/7 shift basis, unless otherwise specified during the recruitment process. We are proud of our diverse and inclusive workforce and actively encourage applications irrespective of age, disability, gender, race and ethnicity, religion or belief and sexual orientation. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process.
Successful candidates will be appointed to the first pay step within the band when they start with the Trust (unless they have previous relevant NHS continuous service), thereafter individuals will progress up the pay steps in accordance with NHS Agenda for Change (AfC) terms and conditions. For part time roles you will receive a pro rata salary payment based on the appropriate pay step/point and hours worked in accordance with AfC and all medical and dental terms and conditions.
Note: Some vacancies may receive a high volume of applications. In such cases, the vacancy may close earlier than the advertised closing date. We encourage you to apply as soon as possible.
We take our responsibilities to the environment extremely seriously and have an ambitious Green Plan that we\’re delivering. Actions include having uniforms made from recycled plastic, 100% renewable electricity and planting 150 trees at East Surrey Hospital. Read our plan here.
Note: Some content in the original description has been streamlined to improve readability while preserving the core information about the role and responsibilities.
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Radiology Booking Coordinator employer: Surrey and Sussex Healthcare NHS Trust
Contact Detail:
Surrey and Sussex Healthcare NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Radiology Booking Coordinator
✨Tip Number 1
Get to know the hospitals you'll be working at! Familiarise yourself with East Surrey, Crawley, Horsham, and Caterham Dene Hospitals. This will help you feel more confident during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since a big part of the Booking Coordinator role involves making and receiving calls, try role-playing with a friend. This will help you sound professional and calm when booking appointments.
✨Tip Number 3
Show off your teamwork skills! During interviews, share examples of how you've worked well in a team before. The hiring managers want to see that you can fit into their friendly team of 30.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our amazing team at Surrey and Sussex Healthcare NHS Trust.
We think you need these skills to ace Radiology Booking Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Radiology Booking Coordinator. We want to see how you can contribute to our friendly team!
Show Off Your Communication Skills: Since this role involves making and receiving calls, it's crucial to demonstrate your communication skills in your written application. Let us know about any relevant experience you have in customer service or administration.
Be Flexible: Highlight your flexibility in working across multiple hospital sites and your willingness to work weekends. We appreciate candidates who are adaptable and ready to jump in wherever needed!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into our hands quickly!
How to prepare for a job interview at Surrey and Sussex Healthcare NHS Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Radiology Booking Coordinator. Familiarise yourself with the booking process, the importance of patient communication, and how to manage appointments across multiple sites. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves making and receiving calls, it's crucial to demonstrate excellent communication skills during your interview. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to simulate the types of conversations you’ll have with patients and colleagues.
✨Show Your Flexibility
The job requires working across different hospital sites and some weekend shifts. Be prepared to discuss your availability and willingness to adapt to the needs of the service. Highlight any previous experience where you've had to be flexible or work in a dynamic environment.
✨Emphasise Teamwork
As part of a friendly team of around 30 people, showcasing your ability to work well with others is key. Share examples from your past experiences where you successfully collaborated with a team, resolved conflicts, or contributed to a positive work environment. This will demonstrate that you’re a great fit for their team-oriented culture.
