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- Tasks: Be the friendly face and voice of our Community Mental Health Recovery Team.
- Company: Join Surrey and Borders Partnership NHS Foundation Trust, dedicated to improving mental wellbeing.
- Benefits: Enjoy a full-time role with a supportive team in a vibrant community setting.
- Why this job: Make a real impact by helping service users receive quality care in a collaborative environment.
- Qualifications: Good communication, organisational skills, and IT literacy are essential; multitasking is key!
- Other info: This is a fixed-term position for 6 months, perfect for gaining valuable experience.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen to work in our Community Mental Health Recovery Team in Aldershot. We are recruiting for a Receptionist/Administrator for a large Community Mental Health Recovery Service, based at Aldershot Centre for Health. The post is full-time. You will be one of the first points of contact for telephone calls and visitors to the service.
The role primarily involves being a receptionist, working with all members of the clinical team, including Psychiatrists, Psychologists, Community Psychiatric Nurses, Social Workers, and Occupational Therapists. We run several busy clinics each week, and reception plays a vital role in their smooth operation. You will need good telephone skills, excellent communication and organizational skills, be IT literate, and able to multitask. All team members are valued, and good reception staff are seen as integral to enabling service users and carers to receive quality care.
Please note this is a fixed-term post for 6 months.
- Ensure all inquiries are handled politely and appropriately, initiating suitable responses.
- Respond promptly and effectively to inquiries from service users, carers, and visitors.
- Maintain collaborative and pleasant working relationships.
- Maintain confidentiality and security of client data according to Trust policy.
- Use SystmOne, the Trust's electronic health record system, including checking client data, appointments, and uploading clinical information.
- Photocopy and dispatch clinical correspondence.
- Exchange verbal and written information tactfully with clients and staff.
- Accurately take and relay messages via telephone when necessary.
- Be sensitive to and respectful of diverse ethnic and cultural backgrounds.
- Report issues requiring management attention.
- Implement Trust and team policies and procedures.
Surrey and Borders Partnership NHS Foundation Trust provides health and social care services for people of all ages with mental health issues and learning disabilities across Surrey and North East Hampshire. We also offer social care for individuals with learning disabilities in Croydon and ASD/ADHD assessment services in Hampshire. We actively involve service users and communities in improving mental wellbeing. Our partnerships with NHS and voluntary organizations support those who use our services and their carers.
Surrey is a beautiful county, just 30 minutes from Central London and the South Coast, with historic towns, countryside, and excellent transport links, including nearby Gatwick and Heathrow airports.
Please note that we reserve the right to close posts early once sufficient applications are received. Due to UK Home Office requirements, we cannot offer sponsorship for all roles. Applications for roles without sponsorship will be rejected. We look forward to receiving your application!
For further details or informal visits, contact: Name: Kathryn Doney Job Title: Operational Compliance and Admin Facilitator Email: nehcmhrs@sabp.nhs.uk Telephone: 01252 335566
B2 Receptionist/Administrator-fixed term employer: Surrey and Borders Partnership NHS Foundation Trust
Contact Detail:
Surrey and Borders Partnership NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2 Receptionist/Administrator-fixed term
✨Tip Number 1
Familiarise yourself with the SystmOne electronic health record system, as it's crucial for this role. If you have experience with similar systems, be ready to discuss how that knowledge can help you adapt quickly.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've effectively handled inquiries or resolved issues in previous roles. This will show your ability to maintain a pleasant and professional atmosphere.
✨Tip Number 3
Research the Community Mental Health Recovery Team and understand their values and services. Being knowledgeable about their work will demonstrate your genuine interest in the position and the impact you can make.
✨Tip Number 4
Prepare to discuss your organisational skills and multitasking abilities. Think of specific instances where you've successfully managed multiple tasks under pressure, as this is key for a busy reception environment.
We think you need these skills to ace B2 Receptionist/Administrator-fixed term
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the B2 Receptionist/Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your communication, organisational, and IT skills in your CV and cover letter. Provide specific examples of how you've successfully managed similar tasks in previous roles, especially in a healthcare or administrative setting.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses the key points from the job description. Mention your enthusiasm for working in a community mental health environment and your commitment to providing excellent service to clients and colleagues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Surrey and Borders Partnership NHS Foundation Trust
✨Know the Role Inside Out
Familiarise yourself with the responsibilities of a Receptionist/Administrator in a Community Mental Health Recovery Team. Understand the importance of being the first point of contact and how your role supports the clinical team and service users.
✨Demonstrate Excellent Communication Skills
Prepare to showcase your telephone and interpersonal skills during the interview. Practice responding to common inquiries politely and effectively, as this will be crucial in your day-to-day interactions with service users and staff.
✨Highlight Your IT Proficiency
Since you'll be using SystmOne and other IT systems, be ready to discuss your experience with similar software. If you have specific examples of how you've used technology to improve efficiency or communication, share those!
✨Emphasise Multitasking Abilities
The role requires juggling multiple tasks simultaneously. Prepare examples from your past experiences where you successfully managed competing priorities, especially in a busy environment, to demonstrate your ability to multitask effectively.
