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- Tasks: Ensure a safe and fun aquatic experience while assisting with swim lessons and promoting water safety.
- Company: City of London, dedicated to providing inclusive recreation opportunities.
- Benefits: Competitive pay at $17.60/hour, flexible hours, and valuable experience in customer service.
- Why this job: Join a vibrant team and make a difference in your community while having fun by the pool!
- Qualifications: Must have a current Standard First Aid Certificate and a Bronze Cross or higher.
- Other info: Great opportunity for high school and college students looking for summer work.
Recreation Facilities provide all citizens the opportunity to participate in recreation activities in a welcoming, clean, safe, and inclusive space.
Role
Reporting to a Supervisor, Recreation Services, the Cashier is the first point of contact at City of London facilities. This casual position works as part of a team in a public facing fast paced environment processing transactions including admissions, passes and merchandise while providing exceptional customer service in response to guest inquiries, concerns, and complaints.
Job Responsibilities
- Provide customer service to City of London patrons who attend programs and/or use facility including answering the phone, greeting customers, looking up information on applicable system, and providing directions.
- Ensure front desk is neat, clean, and fully stocked at all times.
- Accountable for all point-of-sale transactions and completing daily balancing including associated paperwork in compliance with the Corporate Cash Handling Procedure.
- Demonstrate commitment to anti-racism, anti-oppression, and human rights through practices and interactions with community partners, employees and individuals and support programs and initiatives that reflect this commitment.
- Demonstrate commitment and adherence to Health and Safety legislation and programs; actively promote a culture of safety.
- Perform other tasks as assigned.
Qualifications
- Cash handling and balancing experience is preferred.
- Criminal Records Check (CRC) or Criminal Record and Judicial Matters Check (CRJMC) (prior to the start of employment).
- Current Standard First Aid Certificate (prior to the start of employment).
Skills and Abilities
- Ability to demonstrate interpersonal and customer service skills.
- Ability to use Microsoft Office including Word and Excel.
- Ability to use point of sale computer systems.
- Ability to work independently and as a member of a team.
- Excellent oral and written communication skills.
- High level of comfort in fast paced public facing environments.
- Second language is an asset (please indicate on resume).
Other Information
Starting Wage: $17.60 per hour
Role
Reporting to the Supervisor, Recreation Services, the Aquatic Attendant is responsible for ensuring a safe and enjoyable aquatic experience for Londoners. This casual position works as part of a team in a public facing fast paced aquatic environment to promote public water safety, involved in drowning prevention events and assists with swim lessons while providing excellent customer service to Londoners.
Job Responsibilities
- Control the use of pool equipment and amusement devices during recreational swims and facility rentals.
- Monitor the public while using the wading pools and/or slide during operating hours.
- Assist in the aquatic Learn to Swim program lesson planning instruction and delivery with guidance from Instructor/guard.
- Promote public water safety education drowning prevention initiatives.
- Participate in all training sessions and be able to demonstrate and maintain skills relevant to the position.
- Clean wading pool prior to filling and empty at the end of the day.
- Monitor the wading pool until it is completely emptied.
- Record and submit timely, neat and accurate documentation including but not limited to bather load, chemical logs, incident and accident reports etc.
- Conduct and organize daily games and activities as well as weekly special event days.
- Demonstrate excellent customer service skills and a positive and professional attitude when communicating with participants, parents, the public, and co-workers.
- Demonstrate commitment to anti-racism, anti-oppression and human rights through practices and interactions with community partners, employees, and individuals and support programs and initiatives that reflect this commitment.
- Demonstrate commitment and adherence to Health and Safety legislation and programs; actively promote a culture of safety.
- Perform other tasks as assigned.
Qualifications
- Current Standard First Aid Certificate (prior to the start of employment).
- Current Bronze Cross or higher Certificate.
- Current Lifesaving Society Assistant Instructor or higher Certificate recommended.
- Vulnerable Sector Police Check (VSPC) (prior to the start of employment).
Skills and Abilities
- Ability to demonstrate good communication, high energy, enthusiasm and continued positive attitude.
- Ability to demonstrate interpersonal and customer service skills.
- Ability to work independently and as a member of a team.
- High level of comfort in fast paced public facing environments.
- Experience working with children, youth and/or adults with special needs an asset.
- Second language is an asset (please indicate on resume).
Aquatic Attendant: Safe Pool Staff & Learn-to-Swim Helper employer: Surin Group
Contact Detail:
Surin Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aquatic Attendant: Safe Pool Staff & Learn-to-Swim Helper
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Dress the part! Make sure your outfit is appropriate for the role you're applying for. A smart appearance shows that you take the opportunity seriously and respect the workplace.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Aquatic Attendant: Safe Pool Staff & Learn-to-Swim Helper
Some tips for your application 🫡
Show Your Passion for Aquatics: When writing your application, let us know why you're excited about working in an aquatic environment. Share any personal experiences or stories that highlight your love for swimming and water safety!
Highlight Relevant Skills: Make sure to showcase your customer service skills and any relevant certifications like First Aid or Lifesaving. We want to see how your background aligns with the role of an Aquatic Attendant!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the pool as soon as possible.
How to prepare for a job interview at Surin Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Aquatic Attendant. Familiarise yourself with the job description, especially the focus on customer service and safety. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this position involves a lot of public interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you handled inquiries or complaints effectively, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Highlight Your Safety Commitment
Safety is a big deal in this role, so be ready to discuss your understanding of health and safety legislation. Mention any relevant certifications, like your Standard First Aid Certificate, and express your commitment to promoting a culture of safety among patrons and colleagues.
✨Bring Your Enthusiasm
The interviewers will be looking for high energy and a positive attitude, especially since you'll be working with families and children. Make sure to convey your enthusiasm for the role and your passion for water safety and recreation. A genuine smile and a friendly demeanour can go a long way!
