At a Glance
- Tasks: Lead operations strategy and drive excellence in supply chain, logistics, and customer experience.
- Company: Join SURI, a pioneering brand transforming oral care with innovative products.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of a close-knit team dedicated to pushing boundaries and achieving excellence.
- Why this job: Shape the future of a fast-scaling startup and make a real impact on sustainability.
- Qualifications: Experience in operations management and a passion for innovation and sustainability.
The predicted salary is between 72000 - 108000 £ per year.
Global hybrid role, based in London. Reporting to the COO. Hello, we’re SURI. We're on a mission to radically transform oral care with beautiful everyday essentials designed for life. Championing high performance and future-focussed design, our award-winning sonic toothbrush transforms an uninspiring chore into an enjoyable daily ritual. We seek to continually push the boundaries of what is possible and invite honest conversation on our collective journey. Since launching our sonic toothbrush in 2022, we’ve delighted over 500k customers across the UK, Europe and US. In doing so, SURI has risen to become the highest-rated electric toothbrush on Trustpilot, while achieving B-Corp certification and securing listings in major US and UK retailers. As well as garnering widespread media attention, SURI has also picked up numerous prestigious industry awards including The Grocer Startup of the Year, Red Dot Design Award, and the Marie Claire Sustainability Award. We have a close-knit team of experts with a strong attention to detail and willingness to think differently.
We’re now looking for an Operations Director who’ll develop the infrastructure, systems, supplier ecosystem and team that allows SURI to grow from a fast-scaling startup into a world-class, resilient, and sustainable consumer brand. You’ll own the global demand signal to our manufacturing partners and everything downstream in terms of planning, inventory management, logistics, warehousing, fulfilment, sustainability and customer experience. You will be instrumental in driving best in class processes, behaviours across teams, and metrics and reporting that allow us to be agile whilst ensuring industry-leading product availability. If this excites you and you are keen to shape SURI with us we’d be thrilled to hear from you!
Role & Responsibilities
As Director of Operations, you will own the medium to long-term strategy that develops out our operational infrastructure of systems, process, partners and team, allowing SURI to grow from a fast-scaling startup into a world-class, resilient, and sustainable consumer brand. You will lead multiple sub-functions — Supply Chain, Logistics, Fulfilment, Customer Experience, and Sustainability — and be accountable for operational P&L performance, risk management, supply continuity and long-term capacity planning.
Operational Strategy & Excellence
- Define and execute a 12–36 month global operations strategy, building the capabilities and organisational structure required for scale.
- Own SURI’s end-to-end supply chain architecture, including network design, capacity planning, resilience planning, and cost optimisation.
- Lead the roadmap for systems implementation (ERP: NetSuite /WMS/IBP tools), ensuring robust, real-time data and automation across the function.
- Drive operational excellence and continuous improvement, ensuring processes are efficient, resilient and ready for international expansion.
Product Availability, Supply & Demand Planning
- Own the global demand, supply, and inventory strategy, ensuring 80%+ forecast accuracy and 99%+ SKU availability across markets.
- Establish planning frameworks and governance for IBP/S&OP, ensuring alignment with Commercial, Finance, Growth, and Marketing.
- Build risk models, capacity buffers and safety stock strategies that support new product launches, international scaling and commercial growth.
- Drive engagement with Commercial, Growth and Marketing to ensure every launch and promo is backed by rock-solid availability. Where issues exist, mitigate and communicate.
Supplier & Manufacturing Leadership
- Lead commercial negotiations and strategic partnerships across manufacturers, co-packers, 3PLs, packaging suppliers and logistics partners.
- Own procurement strategy, supplier performance, contract governance and supplier consolidation to improve cost efficiency and resilience.
- Champion strong quality, compliance, and product lifecycle operations to support innovation and international regulatory readiness.
Sustainability Leadership
- Responsible for overseeing global environmental framework, accreditations and industry standards.
- Integrate sustainability and circularity into every business decision, from product lifecycle planning to packaging and logistics.
- Own sustainability metrics, operational ESG reporting, certification readiness and impact-reduction initiatives across the supply chain.
- Ensure sustainability considerations support operational efficiency and margin improvement.
Customer Experience Leadership
Operations Director (Hiring Immediately) in London employer: SURI
At SURI, we pride ourselves on being an innovative and dynamic employer that champions creativity and sustainability in the oral care industry. Our London-based team enjoys a collaborative work culture that fosters personal and professional growth, with opportunities to lead transformative projects that impact our global customer base. With a commitment to excellence and a focus on employee well-being, we offer a unique environment where your contributions are valued and can make a real difference.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director (Hiring Immediately) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching SURI and understanding their mission and values. Tailor your responses to show how your experience aligns with their goals, especially in operations and sustainability.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can help SURI grow into a world-class brand. Highlight your skills in supply chain management, logistics, and customer experience to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the SURI team.
We think you need these skills to ace Operations Director (Hiring Immediately) in London
Some tips for your application 🫡
Show Your Passion for Oral Care:When writing your application, let your enthusiasm for transforming oral care shine through. We want to see how you connect with our mission and how your experience aligns with our goals at SURI.
Be Specific About Your Experience:Don’t just list your previous roles; tell us about the specific achievements and projects that relate to operations, supply chain, and sustainability. We love details that show how you can contribute to our growth!
Tailor Your Application:Make sure to customise your application for the Operations Director role. Highlight relevant skills and experiences that match the job description, so we can see why you’re the perfect fit for our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SURI
✨Know Your Stuff
Before the interview, dive deep into SURI's mission and values. Understand their products, especially the sonic toothbrush, and be ready to discuss how your experience aligns with their goals of transforming oral care and driving sustainability.
✨Showcase Your Strategic Mindset
As an Operations Director, you'll need to demonstrate your ability to develop and execute long-term strategies. Prepare examples from your past roles where you've successfully implemented operational improvements or led teams through significant changes.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving skills, especially in supply chain and logistics. Think of specific challenges you've faced and how you overcame them, particularly in fast-scaling environments like startups.
✨Emphasise Collaboration
SURI values a close-knit team dynamic. Be prepared to discuss how you've fostered collaboration across different functions, such as working with marketing or finance to ensure product availability and customer satisfaction.
