At a Glance
- Tasks: Solve problems and implement projects for diverse clients in a dynamic environment.
- Company: Join Surf Tech IT, an award-winning managed services provider with a collaborative culture.
- Benefits: Enjoy competitive salary, 22 days holiday, pension scheme, and health cash plan.
- Other info: Opportunities for growth and potential home working after probation.
- Why this job: Make a real impact while working with cutting-edge technology and a supportive team.
- Qualifications: Experience in IT support, strong communication skills, and problem-solving abilities required.
The predicted salary is between 35000 - 45000 € per year.
Are you looking for the next stage in your career, fed up working for a larger MSP where you are pigeonholed into one role or one client? Do you enjoy the challenge of solving problems daily? Are you looking to do more project-based work? Surf Tech IT has been operating for almost 10 years, providing Managed IT Services, Datacentres, Hosting, and VoIP systems from our offices in Stourport-on-Severn. As winners of the customer service company of the year and growing significantly, we are now looking for our next team member to join our fantastic business.
We can offer you exceptional opportunities for growth in your technical and personal development, working with an experienced team, a varied and growing client base, and partnerships with companies such as Microsoft and SonicWall, among others. Our fast-growing team are experts in delivering services to clients across the region, and you will be responsible for supporting clients in third-line and on-site project implementation. Working in our new offices in Stourport, there is an opportunity to work from home when needed, along with a wide array of benefits, including a pension and healthcare.
We are looking for people who can demonstrate most of the following:
- Attention to detail
- Persistence
- Client care
- A strong communication style
Experience in:
- MS Office technology, particularly M365 implementation and support
- Windows Server design and implementation
- Active Directory
- Cloud, particularly Azure
- Firewalls
- Networking
- Storage
- Virtualisation tech such as Hyper‑V/VMware
If you are looking for a new team where you can use your ability to solve client problems while having fun and providing the level of customer care we are renowned for, we would love to hear from you. We offer a very competitive salary upwards from £35,000 along with a range of benefits.
Some notes:
- This role will be working with clients in Worcestershire and Herefordshire; therefore, the ability to travel to clients in this location as well as our HQ in Stourport is essential.
- Ideally, you will have a UK driving licence.
- We cannot sponsor visas at any stage.
You will have previous experience of working in a similar role with suitable personal skills to build relationships with colleagues and clients, highly effective communication skills and phone manner, the ability to handle challenging customer situations and work under pressure, the ability to prioritise workload and multitask, and the ability to work in a proactive, methodical manner whilst having attention to detail. Strong problem-solving skills are also required.
Technical Skills Required:
- Ability to produce clear and concise documentation
- Microsoft Windows Server technology design and implementation
- Good knowledge of Active Directory design and implementation
- Good knowledge of cloud technologies (Exchange Online, SharePoint, Intune)
- Understanding of security solutions, such as the implementation of Nextgen Firewalls
- Good knowledge of virtualisation technologies (Hyper‑V/VMWare)
- Good knowledge of Networking (switches (incl VLAN), Firewalls)
Benefits:
- 22 days holiday per year plus bank holidays (increases after 3 years)
- Contributory pension scheme (after 3 months)
- Company laptop
- Company mobile phone or contribution to personal mobile phone
- Health Cash Plan (after probation)
- Potential for home working (after probation)
Project / 3rd line support engineer employer: Surftech IT
Surf Tech IT is an exceptional employer that prioritises employee growth and development, offering a dynamic work environment where you can engage in diverse project-based work while enjoying the flexibility of remote options. Located in Stourport-on-Severn, our award-winning team fosters a collaborative culture, providing access to cutting-edge technology and partnerships with industry leaders, ensuring you have the tools and support needed to excel in your career. With competitive salaries, generous benefits, and a commitment to outstanding customer service, we are dedicated to creating a rewarding workplace for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Project / 3rd line support engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your problem-solving abilities during interviews. Share specific examples of how you've tackled challenges in previous roles to impress potential employers.
✨Tip Number 3
Tailor your approach! Research Surf Tech IT and understand their values and projects. Use this knowledge to align your skills with what they’re looking for, making it clear why you’d be a great fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Project / 3rd line support engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical expertise in areas like M365, Active Directory, and cloud technologies to show us you're the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this role at Surf Tech IT. Share specific examples of how you've solved problems in previous roles and how you can bring that experience to our team.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Use a friendly tone and don’t hesitate to showcase your ability to handle challenging situations with clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Surftech IT
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft technologies like M365, Windows Server, and Active Directory. Be ready to discuss specific projects you've worked on and how you tackled challenges using these tools.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've solved complex issues in previous roles. Think about times when you had to think on your feet or handle difficult customer situations, as this will demonstrate your ability to thrive under pressure.
✨Communicate Clearly and Confidently
Since strong communication is key for this role, practice explaining technical concepts in simple terms. This will help you connect with the interviewers and show that you can effectively communicate with clients who may not be as tech-savvy.
✨Research Surf Tech IT
Familiarise yourself with Surf Tech IT's services, values, and recent achievements. Knowing about their partnerships and customer service accolades will show your genuine interest in the company and help you tailor your answers to align with their goals.
