At a Glance
- Tasks: Provide remote IT support and resolve technical issues for customers.
- Company: Join a fast-growing Managed Service Provider passionate about tech and customer service.
- Benefits: Competitive salary, 22 days holiday, pension scheme, health cash plan, and regular company events.
- Other info: Dynamic team culture with opportunities for professional development and skill expansion.
- Why this job: Grow your career in a supportive environment while making a real impact on customer satisfaction.
- Qualifications: Experience in IT support, excellent communication skills, and a passion for customer service.
The predicted salary is between 35374 - 43234 £ per year.
Surf Tech IT Ltd is a fast-growing Managed Service Provider delivering IT support and Vo IP solutions to businesses across the UK.
Following a sustained period of growth and continued investment in our services, we are looking for exceptional individuals to join our team and help shape the next stage of our journey.
We are passionate about technology, customer service, and developing our people.
If you're looking for an opportunity to grow your career in a supportive, forward-thinking business, we'd love to hear from you.
The successful candidate will have a strong technical foundation, excellent problem-solving skills, and a commitment to delivering outstanding customer service.
Key Responsibilities
Provide remote and telephone-based technical support to customers.
Diagnose and resolve technical issues across a range of customer environments.
Create and maintain knowledge base articles and technical documentation.
Ensure all incidents, requests, and changes are recorded accurately and managed through to resolution.
Deliver a high standard of service, maintaining excellent customer satisfaction levels.
Collaborate with colleagues to share knowledge and contribute to continuous service improvement.
Requirements
We are seeking a motivated and customer-focused IT professional with experience working in a Service Desk or Helpdesk environment. The successful candidate will demonstrate:
- Previous experience providing IT support within an MSP Service Desk environment.
- A passion for delivering exceptional customer service and building positive customer relationships.
- Excellent verbal and written communication skills.
- Strong troubleshooting and problem-solving abilities.
- The ability to manage competing priorities and work effectively in a fast-paced environment.
- A proactive and self-motivated approach, with excellent attention to detail.
- The ability to remain calm and professional under pressure.
- A willingness to learn, develop new skills, and expand technical knowledge.
- A strong team player committed to supporting colleagues and contributing to shared success.
Essential Technical Skills
- Good working knowledge of Microsoft 365, including Entra ID, Share Point, and Intune.
- Experience supporting and administering Active Directory environments.
- Ability to produce clear, accurate, and concise technical documentation.
- Understanding of IT security best practices and technologies, including Next Generation Firewalls.
- Experience supporting Windows Desktop and Server operating systems.
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and Wi-Fi.
- Experience providing support to the education sector.
- Experience working within a Managed Service Provider (MSP) environment.
If you have any of the following that would be great and would fit with our current growth plans
- Experience with the Kaseya and/or Datto technology stack.
- Experience supporting Next Generation Firewalls, such as Sonic Wall or Watch Guard.
- Experience with Microsoft Azure.
- Knowledge of backup and disaster recovery solutions.
Benefits
- Competitive Salary with regular reviews
- 22 days holiday per year plus bank holidays (increases after 3 years)
- Contributory pension scheme (after 3-months)
- Health Cash Plan (after probation)
- Regular company events
2nd Line Support Engineer employer: Surftech IT
Surf Tech IT Ltd is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. As a fast-growing Managed Service Provider, we offer competitive salaries, generous holiday allowances, and a contributory pension scheme, alongside opportunities to engage in regular company events. Join us to be part of a passionate team dedicated to delivering outstanding customer service while advancing your technical skills in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Surftech IT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Surftech IT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Surftech IT!
✨Direct Apply to Surftech IT
Let's not forget to apply directly through the Surftech IT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Surftech IT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Surftech IT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Surftech IT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
