At a Glance
- Tasks: Support clients with third-line issues and implement exciting projects.
- Company: Join Surf Tech IT, a fast-growing company with a focus on innovation.
- Benefits: Enjoy 22 days holiday, a pension scheme, and health cash plan.
- Other info: Opportunity for home working and travel to clients in Worcestershire and Herefordshire.
- Why this job: Be part of a winning team and grow your skills in a dynamic environment.
- Qualifications: Experience with MS Office, Windows Server, Active Directory, and cloud technologies.
The predicted salary is between 35000 - 45000 € per year.
Are you looking for the next stage in your career, fed up working for a larger MSP where you are pigeonholed into one role or one client? Do you enjoy the challenge of solving problems daily? Are you looking to do more project-based work? Surf Tech IT has been operating for almost 10 years, providing Managed IT Services, Datacentres, Hosting, and VoIP systems from our offices in Stourport-on-Severn. As winners of the customer service company of the year and growing significantly, we are now looking for our next team member to join our fantastic business.
We can offer you exceptional opportunities for growth in your technical and personal development, working with an experienced team, a varied and growing client base, and partnerships with companies such as Microsoft and SonicWall, among others. Our fast‑growing team are experts in delivering services to clients across the region, and you will be responsible for supporting clients in third‑line and one‑site project implementation. Working in our new offices in Stourport, there is an opportunity to work from home when needed, along with a wide array of benefits, including a pension and healthcare.
We are looking for people who can demonstrate most of the following:
- Attention to detail
- Persistence
- Client care
- A strong communication style
Experience in:
- MS Office technology, particularly M365 implementation and support
- Windows Server design and implementation
- Active Directory
- Cloud, particularly Azure
- Firewalls
- Networking
- Storage
- Virtualisation tech such as Hyper‑V/VMware
Requirements:
- Suitable personal skills to build relationships with colleagues and clients
- Highly effective communication skills and phone manner
- The ability to handle challenging customer situations and work under pressure
- The ability to prioritise workload and multitask
- The ability to work in a proactive, methodical manner whilst having attention to detail
- Strong problem‑solving skills
Technical Skills Required:
- Ability to produce clear and concise documentation
- Microsoft Windows Server technology design and implementation
- Good knowledge of Active Directory design and implementation
- Good knowledge of cloud technologies (Exchange Online, SharePoint, Intune)
- Understanding of security solutions, such as the implementation of Nextgen Firewalls
- Good knowledge of virtualisation technologies (Hyper‑V/VMWare)
- Server and Storage knowledge
- Good knowledge of networking (switches (incl VLAN), Firewalls)
Benefits:
- 22 days holiday per year plus bank holidays (increases after 3 years)
- Contributory pension scheme (after 3-months)
- Company laptop
- Company mobile phone or contribution to personal mobile phone
- Health Cash Plan (after probation)
- Potential for home working (after probation)
This role will be working with clients in Worcestershire and Herefordshire; therefore, the ability to travel to clients in this location as well as our HQ in Stourport is essential. Ideally, you will have a UK driving licence. We cannot sponsor visas at any stage.
Project / 3rd line support engineer employer: Surf Tech IT Ltd
Surf Tech IT is an exceptional employer that prioritises employee growth and development, offering a dynamic work environment where you can engage in diverse project-based work. Located in Stourport-on-Severn, our award-winning team fosters a collaborative culture, providing opportunities to work with leading technologies and clients while enjoying benefits such as flexible working arrangements, a contributory pension scheme, and a health cash plan. Join us to be part of a fast-growing company that values your skills and encourages your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Project / 3rd line support engineer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your problem-solving abilities and technical expertise to potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to project support and client care. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Project / 3rd line support engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical expertise in areas like M365, Active Directory, and cloud technologies to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your problem-solving skills can benefit our team. Keep it concise but engaging!
Showcase Your Communication Skills:Since we value strong communication, make sure your application is clear and well-structured. This is your opportunity to demonstrate your attention to detail and ability to convey complex information simply.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Surf Tech IT Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft technologies like M365, Windows Server, and Active Directory. Be ready to discuss specific projects you've worked on and how you tackled challenges using these tools.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved complex issues in previous roles. Think about times when you had to think on your feet or handle difficult customer situations. This will demonstrate your persistence and ability to work under pressure.
✨Communicate Clearly and Confidently
Since strong communication is key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing your experience and skills in a concise manner.
✨Demonstrate Your Client Care Approach
Be ready to talk about how you build relationships with clients. Share specific instances where your attention to detail and proactive approach made a difference in client satisfaction. This will show that you understand the importance of client care in a support role.
