Office and Operations Manager ( 3 Days Pw) in Stourport-on-Severn

Surf Tech IT has been operating for almost 10 years, providing Managed IT Services, Datacentres, Hosting, and VOIP systems out of our offices in Stourport on Severn. Winners of the customer service company of the year, and growing significantly, we are now looking for our next team member to join our fantastic business. We can offer you exceptional opportunities for growth as the company expands, working with an experienced team, a varied and growing client base, and partnerships with companies such as Microsoft and SonicWall. Our fast‑growing team is an expert in delivering services to clients across the region, and you will be responsible for supporting our MD and teams in organising and supporting the leadership team in running the business. This role is initially 3 days a week and has the potential to expand to full time. Working in our new offices in Stourport, along with a wide array of benefits, including a pension and healthcare. We are open to applications from people seeking more flexible working hours, such as parents who need term‑time/shorter working days.

Role Overview

We are seeking a highly organised and proactive Office & Operations Manager to oversee day‑to‑day office management, HR administration, insurance compliance, and sales support. This role is critical to ensuring smooth business operations and supporting the leadership team in achieving company objectives.

Key Responsibilities

• Office Management:
  • Manage office supplies, equipment, and facilities
  • Coordinate with vendors and service providers
  • Ensure a safe and efficient working environment
  • Act as Fire Warden, First Aid Officer, and Health & Safety coordinator for the office
• HR Administration:
  • Maintain employee records and HR systems
  • Assist with recruitment, onboarding, and training
  • Manage payroll coordination and employee benefits
  • Ensure compliance with employment laws and company policies
• Insurance & Compliance:
  • Oversee company insurance policies (business, liability, etc.)
  • Ensure compliance with regulatory requirements
  • Maintain accurate documentation for audits and renewals
• Sales Administration:
  • Support the sales team with proposals, contracts, and CRM updates
  • Prepare reports and track KPIs
  • Assist with client communication and scheduling
• General Administration:
  • Handle correspondence, scheduling, and travel arrangements
  • Prepare presentations and reports for management

Requirements

• Proven experience in office management or operations roles, supporting a leadership team in a small business environment
• Strong knowledge of HR processes and compliance
• Excellent organisational and multitasking skills
• Proficient in MS Office and CRM systems
• Strong communication and interpersonal skills
• People skills, reliable, with strong attention to detail

Benefits

• 22 days holiday per year plus bank holidays (increases after 3 years)
• Contributory pension scheme (after 3‑month period)
• Health Cash Plan (after probation)

Seniority Level: Mid‑Senior level

Employment Type: Part‑time

Job Function: Administrative

Industry: IT Services and IT Consulting