What This Role Is Here To Do (Role Purpose)
As a Front of House Runner at Poolhouse, your mission is to support waiters and the wider FOH team to deliver smooth, efficient, guest-first service. You’re the glue that keeps the guest experience moving – anticipating needs, delivering food and drinks promptly, clearing tables, and stepping in wherever needed. Fast-paced, on your feet, and full of energy, you’re a key player in making service feel seamless and enjoyable.
What Success Looks Like
- Guests receive their food and drinks promptly and with care
- Tables are cleared, reset, and guest-ready without delay
- Waiters feel supported and able to focus on great service
- The venue stays clean, organised, and ready for action
- You take pride in high standards and stay calm under pressure
- You’re proactive, dependable, and a positive presence on the team
Where This Role Can Take You
With experience and development, this role could grow into:
- Waiter
- Bar Support / Barback
- Front of House Supervisor
Our Way of Working
This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:
Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality
Key Responsibilities
- Deliver food and drinks from bar/kitchen to tables quickly and accurately
- Clear and reset tables swiftly, maintaining pace and hygiene
- Keep service areas clean, stocked, and organised at all times
- Refill water, condiments, cutlery, and assist with guest needs
- Communicate with waiters and bar/kitchen staff to keep service flowing
- Support glass and plate collections, ensuring back-of-house runs smoothly
- Follow hygiene, safety, and cleanliness standards at all times
- Be a calm, positive, and proactive part of the team
Skills, Knowledge and Expertise
- Strong work ethic and willingness to get stuck in
- Organised and tidy, even under pressure
- Fast, focused, and responsive in a busy environment
- Attention to detail and pride in doing the small things well
- Team player with a proactive, can-do attitude
- Calm and positive, even in high-energy moments
- Good communicator who supports flow and teamwork
- Eager to learn and grow in a dynamic hospitality environment
Benefits
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- £100 Monthly Employee rewards
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
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Runner employer: Surety Hospitality
Poolhouse in the City of London is an exceptional employer, offering a vibrant work culture that prioritises team collaboration and guest satisfaction. With ample opportunities for leadership growth within a large and dynamic hospitality environment, employees are encouraged to develop their skills while enjoying the excitement of a bustling setting. Join us to be part of a team that values innovation and excellence in every guest experience.
