BAO Soho is looking for a Restaurant Supervisor to help lead smooth, joyful service and support the front of house team on shift. This role is perfect for someone who’s confident on the floor, great with people, and ready to take the first step into a leadership position.
The Restaurant
Nestled in the heart of Soho, our original BAO site opened in 2015 and quickly became a cult favourite - earning critical acclaim and holding onto a Michelin Bib Gourmand for an impressive nine years running. Inspired by the lively Xiao Chi houses of Taiwan, BAO Soho is where the journey began: serving up fluffy signature BAOs and bold Taiwanese small eats in a buzzing, intimate space.
At BAO, no two restaurants are the same. Each one is a creative chapter in our story " shaped by the founders’ memories, travels across Asia, and a deep love for storytelling through food. Soho is where it all started, and it continues to set the tone for our mission: to bring new and exciting dining experiences to life, one BAO at a time.
The Position
At BAO, we care deeply about creating memorable experiences - for our guests and our teams. As Supervisor, you’ll help set the tone during service, lead by example on the floor, and support your manager in keeping things running smoothly.
You’ll be someone the team can rely on, whether that’s training new starters, running a busy section, or jumping in wherever needed. It’s a hands-on role with real opportunity to grow.
What you’ll be doing:
- Supporting the FOH team during busy shifts and acting as shift lead when needed
- Running sections and helping keep service smooth, efficient, and joyful
- Training new starters and sharing knowledge with the team
- Handling guest feedback and ensuring high standards of service and presentation
- Supporting managers with floor plans, checklists, and daily briefings
- Being a reliable and positive presence on the floor
What we’re looking for:
- Experience in a busy, quality-led restaurant - ideally as a senior waiter or supervisor
- Confident leading a section and supporting others on shift
- Clear, friendly communication and a calm approach under pressure
- A great team player who’s happy to jump in wherever needed
- A desire to grow and take the next step in your hospitality career
The Benefits
We want working at BAO to feel like stepping into a warm, fluffy bao - soft, supportive, and full of good stuff. Here’s what you’ll get as part of the team:
Work-Life Balance
- 6 shifts across 5 days, with a maximum of one double shift
- Paid overtime
- Rotas released two weeks in advance so you can plan ahead
Growth & Development
- Personalised development plans tailored to your goals
- Access to School of BAO, a series of talks, workshops and fieldtrips
Perks & Discounts
- Up to 50% off food and drink across all BAO restaurants and discounts across friends in the industry
- Access to curated wine and meat suppliers at trade prices
Rewards & Recognition
- BAOcoin - earn rewards for living BAO values, then spend them in the BAOshop
- BAO Pyramid Scheme - earn up to £500 for referring someone to join the team
Milestones
- Extra holiday and perks to celebrate work anniversaries and milestones
Celebrations
- Annual Wei Ya & BAO Awards Party
- BAO Social Clubs: Grandma’s Home Cooking Club, Hot Pot Supperclub
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Restaurant Supervisor employer: Surety Hospitality
Poolhouse in the City of London is an exceptional employer, offering a vibrant work culture that prioritises team collaboration and guest satisfaction. With ample opportunities for leadership growth within a large and dynamic hospitality environment, employees are encouraged to develop their skills while enjoying the excitement of a bustling setting. Join us to be part of a team that values innovation and excellence in every guest experience.
