At a Glance
- Tasks: Lead daily operations, energise the team, and ensure guest satisfaction.
- Company: Join the vibrant Poolhouse team with a focus on excellence.
- Benefits: Enjoy perks like free meals, health support, and paid volunteer days.
- Other info: Opportunities for career growth to General Manager and beyond.
- Why this job: Be a key player in a lively environment and grow your leadership skills.
- Qualifications: Experience in hospitality leadership and a passion for team development.
The predicted salary is between 35500 - 40000 £ per year.
As the Assistant General Manager at Poolhouse, you’re the second-in-command and the driving force behind daily operations, team energy, and guest satisfaction.
You’ll lead by example on shift, solve problems as they arise, and bring out the best in your people.
This role is ideal for someone who loves variety in their role and sees themself as being influential in a group.
They will also love being part of a large and lively team, and is ready to take their leadership skills to the next level.
- What Success Looks Like
- You create a calm, confident presence on the floor and in the kitchen
- Teams feel supported, energised, and well-led on your shifts
- Problems are spotted and solved early – with pace and professionalism
- Guests leave happy and impressed, even on the busiest nights
- You work hand-in-hand with the GM to drive performance and culture
- You help build a positive, ambitious team culture that others want to join
- Where This Role Can Take You
- With continued growth, development, and results, this role can grow into:
- General Manager
- Abroad with further site expansion
- Our Way of Working
This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:
Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality
Key Responsibilities
- Run the venue confidently when the GM is off-shift or off-site
- Lead and support the Front Of House and kitchen teams during service
- Handle operational challenges smoothly and calmly as they arise
- Drive standards in cleanliness, safety, and guest experience
- Manage and motivate large teams to deliver exceptional service
- Train, coach, and develop junior managers and team members
- Support rostering, stock control, and opening/closing duties
- Maintain a visible, supportive presence on the floor
- Handle guest feedback with confidence and care
- Champion the Poolhouse culture, values, and brand every day
Skills, Knowledge and Expertise
- Proven experience in a high-volume hospitality leadership role
- Natural leader – confident, fair, and inspiring to others
- Strong problem-solving mindset and a calm head under pressure
- Excellent communicator who brings clarity and positivity
- Ambitious and proactive – sees what needs doing and gets it done
- Comfortable running shifts independently with full accountability
- Strong understanding of operational standards and team dynamics
- Passionate about service, standards, and people development
Benefits
- Code subscription
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- Medicash Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
- #J-18808-Ljbffr
Assistant General Manager in London employer: Surety Hospitality
Poolhouse in the City of London is an exceptional employer, offering a vibrant work culture that prioritises team collaboration and guest satisfaction. With ample opportunities for leadership growth within a large and dynamic hospitality environment, employees are encouraged to develop their skills while enjoying the excitement of a bustling setting. Join us to be part of a team that values innovation and excellence in every guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Surety Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Surety Hospitality
Don't be shy about reaching out to Surety Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Surety Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Surety Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
