What This Role Is Here To Do (Role Purpose)
This role is all about bringing energy, warmth, and precision to the floor. As a Waiter at Poolhouse, you’ll help create memorable guest experiences through seamless service, playful interaction, and great attention to detail. Whether you’re recommending drinks, taking orders, or making sure a celebration goes smoothly, you’ll be the heartbeat of the guest journey.
What Success Looks Like
- Guests feel seen, welcomed, and genuinely looked after
- Service is slick, friendly, and consistently on-brand
- Food and drinks are delivered accurately and efficiently
- The space is always clean, calm, and guest‑ready
- You anticipate needs, solve small issues before they escal
- You contribute positively to team culture and performance
Where This Role Can Take You
With Experience And Development, This Role Could Grow Into
- Supervisor
- Duty Manager
Our Way of Working
This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:
Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality
Key Responsibilities
- Greet guests warmly and guide them through the Poolhouse experience
- Take food and drink orders with accuracy, efficiency, and style
- Make recommendations confidently and upsell where appropriate
- Ensure prompt delivery of items and check back at the right moments
- Clear and reset tables with speed and attention to hygiene standards
- Operate POS and handheld ordering devices with ease
- Keep your section clean, tidy, and guest‑ready at all times
- Communicate clearly with the kitchen, bar, and floor teams
- Be proactive in solving guest queries or issues with a calm, can‑do attitude
- Support team members during busy periods or shift changes
- Help create a relaxed, upbeat environment through pace, positivity, and professionalism
Skills, Knowledge and Expertise
- Confident, warm, and approachable personality
- Great listener with strong communication skills
- Excellent attention to detail
- Quick on your feet and calm under pressure
- Comfortable using digital ordering and payment systems
- Willingness to learn, grow, and take feedback positively
- Strong team player who thrives in a busy, high‑energy environment
- Committed to hygiene, safety, and service standards
Benefits
- Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
- Perks and Discounts platform
- £100 Monthly Employee rewards
- Medical Health Cash plan
- Wagestream access (early pay & savings tools)
- Paid volunteer day for a charity of your choice
- Birthdays off
- Free nutritious meals at work
- Twice yearly Poolhouse Socials
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Games Host employer: Surety Hospitality
Poolhouse in the City of London is an exceptional employer, offering a vibrant work culture that prioritises team collaboration and guest satisfaction. With ample opportunities for leadership growth within a large and dynamic hospitality environment, employees are encouraged to develop their skills while enjoying the excitement of a bustling setting. Join us to be part of a team that values innovation and excellence in every guest experience.
