We have an exciting opportunity for a Night Team Member to join our Front Office team at the award-winning Fife Arms Hotel in Braemar.
This role is ideal for someone who is passionate about hospitality, enjoys creating memorable guest experiences, and takes pride in delivering exceptional service. Working closely with our Night Manager and wider Front Office team, you will play a key role in ensuring the smooth and safe operation of the hotel throughout the night while providing a warm and welcoming experience for our guests.
About the Role
As a Night Team Member, you will be responsible for maintaining the highest standards of guest service, safety, and presentation throughout the hotel during overnight shifts.
Key Responsibilities
- Delivering an exceptional guest experience from check-in through to check-out.
- Ensuring the safety and security of guests, colleagues, and the hotel by conducting regular walkabouts and security checks throughout the property.
- Monitoring public areas, ensuring doors are secured, fire safety procedures are followed, and any health and safety concerns are promptly addressed.
- Maintaining a professional and welcoming presence at the Front Desk throughout the night.
- Completing all Night Porter and Night Audit duties accurately and efficiently.
- Responding promptly and professionally to guest requests and enquiries.
- Ensuring all public areas are maintained to the highest standards of cleanliness and presentation.
- Taking personal responsibility for adhering to the hotel's Health & Safe even we mild step
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Night Team Member in Ballater employer: Surety Hospitality
Poolhouse in the City of London is an exceptional employer, offering a vibrant work culture that prioritises team collaboration and guest satisfaction. With ample opportunities for leadership growth within a large and dynamic hospitality environment, employees are encouraged to develop their skills while enjoying the excitement of a bustling setting. Join us to be part of a team that values innovation and excellence in every guest experience.
