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For Companies At a Glance
- Tasks: Coordinate schedules and manage customer communications for construction projects.
- Company: Join Sureserve, a leading provider of asset and energy services in the UK.
- Benefits: Enjoy 29 days annual leave, pension scheme, life assurance, and flexible benefits.
- Why this job: Be part of a growing team that values innovation and community impact.
- Qualifications: Experience in customer service and scheduling, preferably in construction.
- Other info: This role offers career stability and opportunities for personal development.
The predicted salary is between 25000 - 27000 £ per year.
Position: WorkPlanner / Scheduler
Base Location: Woking
Working Pattern: Permanent / Full Time / 40 hours per week
Salary: £25,000 to £27,000 per year
What we Offer:
- Career stability with a growing organisation.
- Pension scheme, Life assurance & access to flexible benefits scheme.
- 29 days annual leave (Inc. statutory bank holidays, Christmas/New Year Closure!)
- Career stability with a growing organisation.
- Plus, other benefits for you and your family.
Role Overview:
Our teams are growing, and we have an excellent opportunity for you to join Sureserve as a Retrofit Planner / Scheduler to join Retrofit Team at our office in Woking.
The role will involve you dealing with our customers to ensure a smooth process when arranging the workload being carried out at their properties, as well as scheduling the work with our construction teams to carry out the planned work.
We are looking for a candidate who has experience within an office environment, preferably within the construction sector, with a friendly manner who may have previously gained experience from any scheduling or customer related role. Most importantly for the role you will have excellent communication, planning and IT skills.
What will you be doing?
- Liaising with the customers to organise the times and dates and schedule the work to be carried out at their properties.
- Scheduling jobs with the various teams and managing their workload.
- Being the first point of contact with the customers and dealing with inbound and outbound enquiries via telephone or email.
- Log all activities in a timely manner on company’s CRM system
What Should You Have?
- Previous experience within customer service, inbound/outbound calls and job scheduling/planning.
- Good verbal communication skills.
- Previous experience within the construction industry, or a Retrofit environment.
- Self-motivated and happy to work alone and as part of a team when required
- Be prepared to learn new skills and undertake new activities in line with company growth and personal development with the team.
About Sureserve:
At Sureserve, excellence is not just an expectation; it\’s our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.
Working with an Equal Opportunity Employer
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Please note, Eligibility to work in the UK is required, and candidates will undergo employment screening prior to starting employment.
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Work Planner / Scheduler employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Work Planner / Scheduler
✨Tip Number 1
Familiarise yourself with the construction industry and retrofit processes. Understanding the terminology and common practices will help you communicate effectively with both customers and construction teams, showcasing your knowledge during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customers, being able to convey information clearly and professionally is crucial in making a positive impression.
✨Tip Number 3
Get comfortable with CRM systems and scheduling software. If you have experience with specific tools, mention them in conversations or interviews, as this will demonstrate your readiness to hit the ground running in the role.
✨Tip Number 4
Show your enthusiasm for learning new skills. Highlighting your willingness to adapt and grow within the company can set you apart from other candidates, especially in a dynamic environment like Sureserve.
We think you need these skills to ace Work Planner / Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and scheduling, particularly within the construction sector. Use specific examples to demonstrate your skills in communication and planning.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are interested in the Work Planner / Scheduler position at Sureserve. Mention your previous experience and how it aligns with the role's requirements, showcasing your enthusiasm for the company’s mission.
Highlight Relevant Skills: In your application, emphasise your IT skills and familiarity with CRM systems, as these are crucial for logging activities and managing schedules effectively. Provide examples of how you've used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Sureserve
✨Showcase Your Communication Skills
As a Work Planner/Scheduler, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a customer interaction, so practice how you would handle inquiries or schedule changes.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in customer service and scheduling, especially if it's within the construction sector. Use specific examples to illustrate how you've successfully managed workloads and liaised with customers in the past.
✨Familiarise Yourself with CRM Systems
Since logging activities on a CRM system is part of the job, it’s beneficial to mention any experience you have with similar systems. If you’re not familiar with their specific CRM, do some research on common features and functionalities to show your willingness to learn.
✨Demonstrate Your Team Spirit
While the role requires self-motivation, being a team player is equally important. Be ready to share examples of how you've collaborated with others in previous roles, and express your enthusiasm for contributing to a growing team at Sureserve.
