At a Glance
- Tasks: Be the go-to person for customer calls during weekends, ensuring top-notch service.
- Company: Join Sureserve, a leading compliance and energy services provider in the UK.
- Benefits: Enjoy competitive pay, pension scheme, life assurance, and 28 days annual leave.
- Other info: Flexible hours with opportunities for career progression in a supportive environment.
- Why this job: Perfect part-time role for students wanting to gain experience while earning on weekends.
- Qualifications: Previous admin experience and strong customer service skills are a must.
The predicted salary is between 36000 - 44000 £ per year.
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
We are looking for part-time employees to work a weekend only shift pattern. The role of our Out of Hours Contact Centre Agent is to act as the main point of customer contact for servicing and responsive maintenance during out-of-hours periods. You will answer inbound calls from our customers and engineers, providing customer excellence, and ensuring that our internal system is updated accordingly. 7-15hrs per week; Weekends and Bank Holidays Only. You will be expected to work up to 15 hours a weekend (including bank holidays). Shift will be split across 2/3 days.
The successful candidate will have:
- Previous administrative experience, preferably from a social housing/construction background
- Able to provide a high level of courteous, professional customer service
- Proficient in MS Office, in particular, Outlook and Excel
- Good written and verbal communication skills
- Flexible attitude with strong organisational skills
- Due to location, it is preferred that the successful candidate holds a full UK driving license
What we can offer you:
- Competitive salary
- Contributory Pension scheme
- Life assurance
- 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
- Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.
In addition, the role offers:
- Sureserve Benefits Hub, accessing over 1000’s retail discounts
- Virtual GP service, 24/7, 365 days, available for employees and your immediate family
- Employee assistance programme (EAP), available 24/7, 365 days, for employees and your immediate family
- Bike2Work scheme
- Home & Electronics – salary sacrifice purchase scheme
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scs.careers@sureserve.co.uk.
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.
Out of Hours Contact Centre Agent - Weekends in South Shields employer: Sureserve
The Sureserve Group is an excellent employer, offering a supportive work culture that values teamwork and collaboration. With a focus on employee growth, we provide opportunities for professional development and training, ensuring that our staff can thrive in their roles. Located in the UK, our commitment to social housing and compliance means you will be part of a meaningful mission, making a positive impact in the community while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Out of Hours Contact Centre Agent - Weekends in South Shields
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Sureserve and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Sureserve and let us see your personality shine through!
We think you need these skills to ace Out of Hours Contact Centre Agent - Weekends in South Shields
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Sureserve.
Get Familiar with Our Brand:Before applying, take some time to learn about Sureserve and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Sureserve
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Sureserve.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Sureserve will surely appreciate.
