Scheduler / Dispatcher

About Providor:

Providor Ltd, a subsidiary of Sureserve Group Limited, specialises in installing domestic smart meters across the UK, working directly with numerous energy suppliers.

As a leader in the smart metering industry, Providor is dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Purpose of the Role:

Responsible for coordinating and managing the schedule and movement of Engineers/Partner Engineers to ensure efficient and timely service meeting SLAs.

Key Responsibilities:

1. Plan and dispatch Engineers to various locations according to customer requests, specifications, or needs.
2. Maintain clear and effective communication with drivers, clients, and team members to provide updates, instructions, and resolve any issues.
3. Track the status and location of Engineers to ensure timely arrivals and departures.
4. Address and manage emergencies and delays by coordinating with the appropriate personnel and resources to provide swift solutions.
5. Handle customer inquiries, complaints, and service requests in a professional and courteous manner.
6. Ensure that all dispatch activities comply with company policies, safety regulations, and legal requirements.

Salary: £25,366

Plus, a discretionary bonus of up to £1,440.00 per annum on successful achievement of monthly KPI’s.

Benefits:

• Employer contributed pension scheme.
• Employee Assistance Programme with 24 hours telephone and online access.
• 29 days annual leave (including statutory bank holidays).
• Access to Flexible Benefits Scheme (including buy holidays, bike to work scheme, Health shield care plan, and many more).
• Life assurance.
• Breakfast Club.
• Social Events.

The Individual:

• High school diploma or equivalent; additional coursework or certification in logistics, transportation, or a related field is a plus.
• Previous experience in dispatching, logistics, or a similar role is preferred.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Ability to remain calm and efficient under pressure.
• Problem-solving skills and the ability to make quick decisions.

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