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- Tasks: Ensure engineers meet safety standards and provide feedback for improvement.
- Company: Join Sureserve, a leading compliance and energy services provider in the UK.
- Benefits: Enjoy competitive salary, generous leave, and a range of employee perks.
- Why this job: Make a real difference in safety and quality within the social housing sector.
- Qualifications: Experience in quality control and strong communication skills are essential.
- Other info: Dynamic role with opportunities for career progression and personal development.
The predicted salary is between 36000 - 60000 £ per year.
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
Key Responsibilities
- To validate that the work of all engineers is performed to the required standards, as set out by Gas Safety Regulations and Sureserve Compliance.
- To identify any gaps in an engineer’s knowledge and provide feedback to line managers where additional training is required.
- Serious complaint jobs may need to be visited. A clear record of events must be documented, including issues such as poor workmanship, gas safety concerns, and CO risks.
- Following visits, photographic evidence must be uploaded via PDA, along with full reports and recommendations.
- A QC Inspector will ensure sufficient quality checks (QCs) are carried out across the area throughout the year to meet client needs and demonstrate that standards are being achieved.
- To ensure engineers comply with all health and safety requirements. All issued equipment must be fit for purpose and free from defects, including PPE, vehicles, and ladders.
- Regular HSE checks must be conducted with each engineer within the geographical contract area.
Communication & Standards
- To confidently engage with client representatives and communicate relevant information through the correct channels.
- To understand servicing, breakdowns, and installation work (where required), and identify ways to improve engineers’ working practices.
- To recognise that honest reporting is essential for the development of engineers, the team, and the company.
Customer & Quality Management
- To resolve any reasonable issues raised by tenants or clients.
- To record and report unsafe or poor workmanship in a constructive and professional manner, ensuring sensitivity to avoid alarming tenants.
Training & Development
- To assess and mentor new starters and newly qualified engineers.
Work Ethic & Flexibility
- To be self-motivated and capable of working unsupervised.
- To assess issues effectively and bring them to a swift resolution.
- There may be occasions where work outside normal hours is required.
- Extensive travel across business areas is necessary.
- Additional tasks outside this specification are assigned.
Performance & Continuous Improvement
- To ensure agreed targets are met and management systems are regularly updated.
- To fully research and understand each client’s contractual requirements.
- To actively seek industry updates and present these to the team during toolbox talks when required.
What we can offer you
- Competitive salary
- Contributory Pension scheme
- Life assurance
- 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
- Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.
In addition, the role offers:
- Sureserve Benefits Hub, accessing over 1000’s retail discounts
- Virtual GP service, 24/7, 365 days, available for employees and your immediate family
- Employee assistance programme (EAP), available 24/7, 365 days, for employees and your immediate family
- Bike2Work scheme
- Home & Electronics – salary sacrifice purchase scheme
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scs.careers@sureserve.co.uk.
QC Inspector employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QC Inspector
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Sureserve. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching Sureserve's values and recent projects. Show us you understand our commitment to quality and safety, and be ready to discuss how your skills align with our mission.
✨Tip Number 3
Practice your communication skills! As a QC Inspector, you'll need to engage confidently with clients and engineers. Mock interviews with friends or family can help you articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the Sureserve team.
We think you need these skills to ace QC Inspector
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the QC Inspector role. Highlight relevant experience and skills that match the job description, especially around quality checks and compliance with safety regulations.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've ensured quality in previous positions and how you can contribute to our team at Sureserve.
Showcase Your Communication Skills: Since the role involves engaging with clients and providing feedback, make sure to demonstrate your communication skills in your application. Use clear and concise language to convey your points effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you receive updates directly from us!
How to prepare for a job interview at Sureserve
✨Know Your Regulations
Familiarise yourself with the Gas Safety Regulations and Sureserve Compliance standards. Being able to discuss these confidently will show that you understand the core responsibilities of a QC Inspector and are ready to uphold these standards.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with clients or team members in the past. Highlighting your ability to engage with client representatives and provide constructive feedback will demonstrate your fit for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've identified issues and resolved them swiftly. This could be related to quality checks or safety concerns. Showing that you can assess situations and take action will impress interviewers.
✨Emphasise Continuous Improvement
Be ready to discuss how you stay updated on industry changes and how you’ve contributed to improving processes in previous roles. This aligns with Sureserve's focus on performance and continuous improvement, making you a strong candidate.