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For Companies At a Glance
- Tasks: Manage emergency appointments and communicate with customers and engineers outside of normal hours.
- Company: Join Sureserve Energy Services, a leader in energy solutions.
- Benefits: Competitive pay, generous leave, and access to retail discounts.
- Why this job: Be part of a dynamic team making a real difference in emergency services.
- Qualifications: Good communication skills and a strong telephone manner required.
- Other info: Flexible hours and opportunities for skill development in a supportive environment.
About Sureserve Energy Services Meters
Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the \”Big Six\” energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.
The Role
Working within a small team and reporting into the Out of Hours Senior, the Out of Hours team are responsible for vetting and assigning our client emergency appointments outside of working hours.
The role will also encompass many administrative processes and involves speaking directly with customers and engineers to ensure that the emergencies are genuine and, if so, are attended within SLA.
This is a varied role, providing many opportunities to further develop your skills.
Key Responsibilities
- To ensure all emergency jobs are assigned to the relevant engineers within designated regional/client areas
- To ensure the engineers are aware of any emergencies that have been assigned to them
- To ensure the customer and client is called with an ETA of engineer arrival
- To ensure all outstanding appointments are called and either rescheduled or cancelled
- To ensure all calls are answered in a timely manner
- To ensure processes are followed at all times to ensure the efficiency of the operation
- To adapt to and complete any additional ad-hoc requests as instructed by your line manager
The Individual
- Good geographic knowledge
- Excellent communication skills
- A good telephone manner
- The ability to record information with a high degree of accuracy
- Be self-disciplined and self-motivating
- Office experience
- Good standard of Education – GCSE level
What We Are Offering
We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, including:
- Competitive salary
- Contributory Pension scheme
- Life assurance
- 29 days annual leave inclusive of bank holidays
- Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave
- Sureserve Benefits Hub, accessing over 1000’s retail discounts
- Virtual GP service, 24/7, 365 days, available for employees and your immediate family
- Employee assistance programme (EAP), available 24/7, 365 days, for employees and your immediate family
- Bike2Work scheme
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Reasonable adjustments
As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact SESM.Careers@Sureserve.co.uk
Pre-employment checks
Successful applicants will be subject to eligibility checks with a third party, including the right to work in the UK and DBS checks.
Salary – £17,214
25 hours per week
Monday to Friday 5:00PM – 10:00PM
#J-18808-Ljbffr
Out of Hours Dispatcher employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Dispatcher
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the utilities sector. A personal recommendation can really boost your chances of landing that Out of Hours Dispatcher role.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock calls with a friend. Focus on your communication skills and how you handle emergency scenarios. This will help you feel more confident when speaking directly with customers and engineers.
✨Tip Number 3
Show off your geographical knowledge! Brush up on the areas you’ll be covering as an Out of Hours Dispatcher. Being able to quickly identify locations can impress your interviewers and show you’re ready for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Out of Hours Dispatcher
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Out of Hours Dispatcher role. Highlight your communication skills and any relevant experience that shows you can handle emergencies and work under pressure.
Show Off Your Geographical Knowledge: Since good geographical knowledge is key for this role, mention any local knowledge or experience you have. It’ll show us you’re ready to hit the ground running!
Be Clear and Concise: When writing your application, keep it clear and to the point. We love a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sureserve
✨Know Your Geography
Since the role requires good geographical knowledge, brush up on the areas you’ll be working in. Familiarise yourself with local landmarks and routes to ensure you can confidently discuss how you would assign jobs to engineers based on their locations.
✨Master Communication Skills
This position involves a lot of direct communication with customers and engineers. Practice your telephone manner and think about how you can convey information clearly and concisely. Role-play common scenarios to build your confidence.
✨Demonstrate Attention to Detail
Accuracy is key in this role, especially when recording information. Prepare examples from your past experiences where you’ve successfully managed details under pressure. This will show that you can handle the responsibilities of the job effectively.
✨Show Your Flexibility
The job requires adaptability to complete ad-hoc requests. Think of times when you’ve had to adjust your plans or take on unexpected tasks. Highlighting your flexibility will demonstrate that you’re ready for the dynamic nature of the role.
