Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage emergency appointments and communicate with customers and engineers outside of regular hours.
- Company: Sureserve Energy Services, a leader in smart meter installations across the UK.
- Benefits: Competitive salary, generous leave, pension scheme, and retail discounts.
- Why this job: Join a dynamic team making a real difference in energy efficiency and customer service.
- Qualifications: Good communication skills, geographical knowledge, and GCSE level education.
- Other info: Flexible hours with opportunities for personal and professional growth.
About Sureserve Energy Services Meters
Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the \”Big Six\” energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.
The Role
Working within a small team and reporting into the Out of Hours Senior the Out of Hours team are responsible for vetting and assigned our client emergency appointments outside of working hours.
The role will also encompass many administrative processes and involves speaking directly with customers and engineers to ensure that the emergencies are genuine and if so, are attended within SLA.
This is a varied role, providing many opportunities to further develop your skills.
Responsibilities
-
To ensure all emergency jobs are assigned to the relevant engineers within designated regional/client areas,
-
To ensure the engineers are aware of any emergencies that have been assigned to them,
-
To ensure the customer and client is called with an ETA of engineer arrival,
-
To ensure all outstanding appointments are call and either rescheduled or cancelled,
-
To ensure all calls are answered within a timely manner,
-
To ensure processes are followed at all times to ensure the efficiency of the operation,
-
To adapt to and complete any additional ad-hoc requests as instructed by your line manager.
The Individual
-
Good geographical knowledge
-
Excellent communication skills
-
A good telephone manner
-
The ability to record information with a high degree of accuracy
-
Be self-disciplined and self-motivating
-
Office experience
-
Good standard of Education – GCSE level
What we are offering
We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, including:
-
Competitive salary
-
Contributory Pension scheme
-
Life assurance
-
29 days annual leave inclusive of bank holidays
-
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave,
-
Sureserve Benefits Hub, accessing over 1000’s retail discounts,
-
Virtual GP service, 24/7, 365 days, available for employees and your immediate family,
-
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family,
-
Bike2Work scheme,
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact SESM.Careers@Sureserve.co.uk
Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.
Salary – £17,214
25 hours per week
Monday to Friday 5:00PM – 10:00PM
#J-18808-Ljbffr
Out of Hours Dispatcher employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Dispatcher
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues to let them know you're on the hunt for an Out of Hours Dispatcher role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of communication over the phone, grab a friend and do some mock calls. This will help you feel more confident when you're speaking with customers and engineers.
✨Tip Number 3
Be ready for anything! The Out of Hours team deals with emergencies, so think about how you'd handle different scenarios. Show that you can stay calm under pressure and adapt quickly to changing situations.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining Sureserve. Plus, it gives you a chance to showcase your enthusiasm for our mission in energy efficiency.
We think you need these skills to ace Out of Hours Dispatcher
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Out of Hours Dispatcher role. We want to see how you can contribute to our mission at Sureserve!
Show Off Your Communication Skills: Since this role involves speaking directly with customers and engineers, it's crucial to demonstrate your excellent communication skills in your written application. Let us know how you handle conversations and keep things clear and concise.
Be Detail-Oriented: Accuracy is key in this role, so make sure your application is free from typos and errors. We appreciate candidates who pay attention to detail, as it reflects your ability to record information accurately.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Sureserve
✨Know Your Stuff
Familiarise yourself with Sureserve Energy Services and their mission. Understand the role of an Out of Hours Dispatcher and how it fits into the bigger picture of energy efficiency and customer service. This will show your genuine interest in the company and the position.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with customers and engineers, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you had to handle emergencies or unexpected issues. Be ready to discuss how you approached these situations, what steps you took, and the outcomes. This will highlight your ability to think on your feet, which is crucial for this role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, the tools you'll be using, or how success is measured in the role. It shows you're engaged and eager to learn more about the position.
