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- Tasks: Install and maintain gas heating and hot water systems with a focus on customer service.
- Company: Join Sureserve, a leader in energy solutions for social housing.
- Benefits: Company vehicle, professional development support, and employee wellbeing programmes.
- Why this job: Make a real difference in people's lives while advancing your career in a supportive environment.
- Qualifications: CCN1 qualified with experience in domestic heating and hot water systems.
- Other info: Enjoy a diverse workplace with opportunities for growth and social activities.
The predicted salary is between 30000 - 42000 £ per year.
Sureserve's mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.
We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.
We are looking for a skilled and reliable, gas qualified Installation Engineer to carry out the install of domestic & hot water systems.
Overview of Role:
The Installation Engineer will be responsible for the installation and maintenance of gas heating and hot water solutions, ensuring safety measures are met, and providing professional advice to our clients on appliance usage. The right candidate will focus on delivering excellent customer service and maintaining a high standard of work.
Key Responsibilities:
- With a friendly and professional attitude, you will need to build strong relationships with our clients and their tenants, ensuring all works meet the required standards.
- Carry out heating and hot water installations works on properties across the region.
- Ensure high levels of customer care in dealing with clients and tenants to meet the required quality standards.
Key Attributes / Requirements:
- CCN1 qualified gas installation experience in domestic heating and hot water systems.
- It is important that we complete all the appropriate criminal and reference checks before you start working with us.
Working hours are: Monday to Friday 8am till 5pm (1 hour for lunch).
What We Offer:
- Company vehicle and fuel card
- Uniform & mobile device
- Support provided for professional qualifications
- Employee wellbeing programme, occupational health support, telephone support- counselling for staff
- Service level awarded annual leave
- Enhanced maternity & paternity packages
- Dental/Healthcare cash plan
- Cycle to Work Scheme
- Electric Vehicle Leasing Scheme
- Gender Equality Working Group
- Sureserve Academy- a platform for development, career progression
- Employee Voice Programme
- Social activities for all of our Teams
- Sureserve Legends- celebrating the fantastic ways in which our employees live our values.
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scc-hr@sureserve.co.uk. Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
Join us in our mission to deliver excellence across the UK.
Installation Engineer in Norwich employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Engineer in Norwich
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Sureserve and understanding their mission. Be ready to discuss how your skills as an Installation Engineer align with their commitment to safety, integrity, and customer service.
✨Tip Number 3
Showcase your expertise! Bring along examples of your previous work or any certifications you have. This will help demonstrate your qualifications and give potential employers confidence in your abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Sureserve team.
We think you need these skills to ace Installation Engineer in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Installation Engineer role. Highlight your gas installation experience and any relevant qualifications, like CCN1. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about working with us at Sureserve and how you can contribute to our mission of delivering excellent heating and hot water solutions. Keep it friendly and professional!
Showcase Customer Service Skills: Since customer care is key in this role, make sure to mention any previous experiences where you've gone above and beyond for clients. We love candidates who can build strong relationships with customers and their tenants!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Sureserve
✨Know Your Stuff
Make sure you brush up on your gas installation knowledge and any relevant regulations. Being able to discuss your CCN1 qualifications and previous experience with domestic heating and hot water systems will show that you're the right fit for the role.
✨Showcase Your Customer Service Skills
Since this role involves building strong relationships with clients and tenants, be prepared to share examples of how you've provided excellent customer service in the past. Highlighting your friendly and professional attitude will resonate well with the interviewers.
✨Understand Their Mission
Familiarise yourself with Sureserve's mission and values, especially their commitment to safety, integrity, and respect. Showing that you align with their goals of delivering energy-efficient solutions and improving residents' quality of life will set you apart.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, or ongoing projects. This not only demonstrates your interest in the role but also gives you a chance to assess if Sureserve is the right fit for you.
