At a Glance
- Tasks: Coordinate and manage schedules for Engineers to ensure timely service delivery.
- Company: Join Sureserve Energy Services, a leader in smart meter installations across the UK.
- Benefits: Enjoy a competitive salary, generous leave, and a range of employee benefits.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a mission to empower energy efficiency and sustainability.
- Qualifications: High school diploma; experience in logistics or dispatching is a plus.
The predicted salary is between 31500 - 38500 £ per year.
About Sureserve Energy Services Meters: Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.
Purpose of the role: Responsible for coordinating and managing the schedule and movement of Engineers/Partner Engineers to ensure efficient and timely service meeting SLAs.
Key Responsibilities:
- Plan and dispatch Engineers to various locations according to customer requests, specifications, or needs.
- Maintain clear and effective communication with drivers, clients, and team members to provide updates, instructions, and resolve any issues.
- Track the status and location of Engineers, to ensure timely arrivals and departures.
- Address and manage emergency and delays by coordinating with the appropriate personnel and resources to provide swift solutions.
- Handle customer inquiries, complaints, and service requests in a professional and courteous manner.
- Ensure that all dispatch activities comply with company policies, safety regulations, and legal requirements.
The Individual:
- High school diploma or equivalent; additional coursework or certification in logistics, transportation, or a related field is a plus.
- Previous experience in dispatching, logistics, or a similar role is preferred.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Ability to remain calm and efficient under pressure.
- Problem-solving skills and the ability to make quick decisions.
Salary: £26,208 plus a discretionary bonus of up to £1,800.00 per annum on successful achievement of monthly KPI’s.
What We Are Offering: We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, including:
- Competitive salary
- Contributory Pension scheme
- Life assurance
- 29 days annual leave inclusive of bank holidays
- Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.
- Sureserve Benefits Hub, accessing over 1000’s retail discounts.
- Virtual GP service, 24/7, 365 days, available for employees and your immediate family.
- Employee assistance programme (EAP), available 24/7, 365 days, for employees and your immediate family.
- Bike2Work scheme.
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Reasonable adjustments: As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact SESM.Careers@Sureserve.co.uk.
Pre-employment checks: Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.
Operation Support Assistant in Newmarket employer: Sureserve
The Sureserve Group is an excellent employer, offering a supportive work culture that values teamwork and collaboration. With a focus on employee growth, we provide opportunities for professional development and training, ensuring that our staff can thrive in their roles. Located in the UK, our commitment to social housing and compliance means you will be part of a meaningful mission, making a positive impact in the community while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Operation Support Assistant in Newmarket
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Sureserve and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Sureserve!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Sureserve keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operation Support Assistant in Newmarket
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Sureserve:This is your chance to really connect with the team at Sureserve. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Sureserve
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Sureserve.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Sureserve that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Sureserve. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
