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- Tasks: Manage emergency appointments and ensure customer queries are addressed promptly.
- Company: Leading energy services provider in Newmarket with a strong focus on customer service.
- Benefits: Competitive pay, contributory pension scheme, and 29 days of annual leave.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Excellent communication skills, good telephone manner, and geographical knowledge.
- Other info: Flexible evening hours with opportunities for personal growth.
The predicted salary is between 13 - 16 £ per hour.
A leading energy services provider in Newmarket is seeking an individual to manage emergency appointments in a customer-facing role.
Responsibilities include:
- Ensuring that engineers are informed
- Addressing customer queries promptly
The ideal candidate should possess:
- Excellent communication skills
- A good telephone manner
- Geographical knowledge
The role offers competitive pay and benefits, including a contributory pension scheme and 29 days of annual leave.
Evening Out-of-Hours Dispatcher & Coordinator (25hrs) in Newmarket employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Out-of-Hours Dispatcher & Coordinator (25hrs) in Newmarket
✨Tip Number 1
Make sure you know the company inside out! Research their values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer queries, try role-playing with a friend or family member. This will help you feel more confident when handling real-life situations.
✨Tip Number 3
Be ready to showcase your geographical knowledge! Brush up on local areas and routes, as this will be crucial for coordinating emergency appointments effectively. You might even want to have a map handy during your interview!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Evening Out-of-Hours Dispatcher & Coordinator (25hrs) in Newmarket
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about managing customer queries, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application: We want to see how you fit into the role! Take a moment to tailor your CV and cover letter to reflect the specific requirements mentioned in the job description. Mention your geographical knowledge and any relevant experience that aligns with the responsibilities.
Be Personable: Remember, this is a customer-facing role! Let your personality shine through in your application. A friendly tone can go a long way in making a great first impression, so don’t be afraid to show us who you are.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Sureserve
✨Know Your Stuff
Familiarise yourself with the energy services sector and the specific company you're interviewing with. Understand their services, values, and any recent news. This will help you answer questions confidently and show your genuine interest in the role.
✨Master the Communication Game
Since this role requires excellent communication skills, practice articulating your thoughts clearly. Consider common interview questions and rehearse your answers. You might even want to role-play with a friend to refine your telephone manner and ensure you come across as professional and approachable.
✨Geographical Knowledge is Key
Brush up on your geographical knowledge, especially regarding the areas the company serves. Be prepared to discuss how this knowledge can help you manage emergency appointments effectively. Showing that you understand the local area will demonstrate your readiness for the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. Inquire about the team dynamics, the challenges faced in the role, or how success is measured. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
