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- Tasks: Ensure engineers meet safety standards and provide feedback for improvement.
- Company: Join Sureserve, a leading compliance and energy services provider in the UK.
- Benefits: Enjoy competitive salary, pension scheme, and 28+ days of annual leave.
- Why this job: Make a real difference in safety and quality within the social housing sector.
- Qualifications: Experience in quality control and strong communication skills required.
- Other info: Be part of a diverse team with excellent career progression opportunities.
The predicted salary is between 30000 - 40000 £ per year.
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
Key Responsibilities
- To validate that the work of all engineers is performed to the required standards, as set out by Gas Safety Regulations and Sureserve Compliance.
- To identify any gaps in an engineer's knowledge and provide feedback to line managers where additional training is required.
- To visit serious complaint jobs and document a clear record of events, including issues such as poor workmanship, gas safety concerns, and CO risks.
- To upload photographic evidence via PDA, along with full reports and recommendations following visits.
- A QC Inspector will ensure sufficient quality checks (QCs) are carried out across the area throughout the year to meet client needs and demonstrate that standards are being achieved.
- To ensure engineers comply with all health and safety requirements. All issued equipment must be fit for purpose and free from defects, including: PPE, Vehicles, Ladders.
- To conduct regular HSE checks with each engineer within the geographical contract area.
Communication & Standards
- To confidently engage with client representatives and communicate relevant information through the correct channels.
- To understand servicing, breakdowns, and installation work (where required), and identify ways to improve engineers' working practices.
- To recognise that honest reporting is essential for the development of engineers, the team, and the company.
Customer & Quality Management
- To resolve any reasonable issues raised by tenants or clients.
- To record and report unsafe or poor workmanship in a constructive and professional manner, ensuring sensitivity to avoid alarming tenants.
Training & Development
- To assess and mentor new starters and newly qualified engineers.
Work Ethic & Flexibility
- To be self‐motivated and capable of working unsupervised.
- To assess issues effectively and bring them to a swift resolution.
- To accommodate occasions where: Work outside normal hours is required, Extensive travel across business areas is necessary, Additional tasks outside this specification are assigned.
Performance & Continuous Improvement
- To ensure agreed targets are met and management systems are regularly updated.
- To fully research and understand each client's contractual requirements.
- To actively seek industry updates and present these to the team during toolbox talks when required.
What We Can Offer You
- Competitive salary
- Contributory Pension scheme
- Life assurance
- 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
- Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer's leave, neonatal leave, IVF, and assisted conception leave
- Sureserve Benefits Hub, accessing over 1,000 retail discounts
- Virtual GP service, 24/7, 365 days, available for employees and your immediate family
- Employee assistance programme (EAP), available 24/7, 365 days, for employees and your immediate family
- Bike2Work scheme
- Home & Electronics – salary sacrifice purchase scheme
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Reasonable adjustments – As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scs.careers@sureserve.co.uk.
QC Inspector in London employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QC Inspector in London
✨Tip Number 1
Get to know the company! Research Sureserve and its values, especially in compliance and energy services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a QC Inspector, you'll need to engage with clients and engineers confidently. Role-play common scenarios with a friend or family member to boost your confidence before the interview.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to work unsupervised. Think about times when you've had to resolve issues quickly and effectively, as this will resonate well with the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Sureserve team.
We think you need these skills to ace QC Inspector in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the QC Inspector role. Highlight relevant experience and skills that match the job description, especially around quality checks and compliance with safety regulations.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've ensured quality in previous positions and how you can contribute to our team at Sureserve.
Showcase Your Communication Skills: As a QC Inspector, you'll need to engage with clients and engineers. Use your application to demonstrate your communication skills, perhaps by mentioning past experiences where you resolved issues or provided feedback effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you receive updates directly from us. Plus, it shows you're keen on joining the Sureserve team!
How to prepare for a job interview at Sureserve
✨Know Your Regulations
Familiarise yourself with the Gas Safety Regulations and any relevant compliance standards. Being able to discuss these confidently will show that you understand the core responsibilities of a QC Inspector and can ensure engineers meet the required standards.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as dealing with poor workmanship or safety concerns. Prepare specific examples from your past experience where you've successfully resolved similar issues, as this will demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
As a QC Inspector, you'll need to engage with client representatives and provide feedback to engineers. Practice articulating your thoughts clearly and professionally, and be ready to discuss how you would handle sensitive situations with tenants or clients.
✨Highlight Your Training Experience
If you have experience mentoring or training others, make sure to bring it up during the interview. Discuss how you've assessed and developed new starters or engineers, as this aligns perfectly with the training and development aspect of the role.