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- Tasks: Lead customer service, manage contracts, and ensure compliance in a dynamic environment.
- Company: Join Sureserve Group, a leader in compliance and energy services across the UK.
- Benefits: Enjoy a competitive salary, pension scheme, life assurance, and 28 days annual leave.
- Why this job: Make a real impact in social housing while ensuring job security and career progression.
- Qualifications: Qualified Domestic Gas Engineer with previous Area Manager experience preferred.
- Other info: Be part of a supportive team focused on professional growth and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long‑term contracts with our clients to offer our staff job security and progression opportunities.
Duties
- Responsible for customer services including complaint resolution
- Work closely with HR colleagues on employee‑related issues that may occur throughout the employee lifecycle.
- Attend all contract meetings and report back to the Head of Region
- Monitor parts usage and credit returns to procurement department
- Ensure compliance is met on all contracts
- Responsible for all financial invoicing on time and chargeable works management
- Ensure letter procedure is adhered to and take full responsibility for no access procedure
- Achieving and maintaining 100% compliance on servicing programmes
- Manage key functions and roles within the Region
- Be the main link with our clients in terms of contract management
- Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service
- Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen
- Assist in the preparation of bidding and contracting for new work
- Heavily involved in recruiting and monitoring probationary periods
- All associated ad‑hoc administrative duties
The successful candidate will have
- Qualified Domestic Gas Engineer (holding current ACS qualification)
- Previous Area Manager experience preferably from a social housing/construction background
- Able to provide a high level of courteous, professional customer service
- Highly proficient in MS Office, in particular Outlook and Excel
- Good written and verbal communication skills
- Flexible attitude with strong organisational skills
What we can offer you
- Competitive salary
- Contributory Pension scheme
- Life assurance
- 28 days annual leave inclusive of
Area Manager - Mechanical in London employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager - Mechanical in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Sureserve or similar companies. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for interviews by researching common questions for Area Managers in the mechanical field. We suggest practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've resolved complaints or improved client relationships in your previous roles. This will highlight your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Area Manager - Mechanical in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Area Manager role. Highlight your experience in customer service, compliance, and any relevant qualifications like your ACS certification. We want to see how your background fits with what we do at Sureserve!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us and how your skills align with our mission in the social housing sector. Keep it professional but let your personality show through!
Showcase Your Communication Skills: Since good written and verbal communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it straightforward. We appreciate clarity just as much as you do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Sureserve
✨Know Your Stuff
Make sure you brush up on your knowledge of the Sureserve Group and its services. Understand their focus on compliance and energy services, especially in the social housing sector. This will show that you're genuinely interested and have done your homework.
✨Showcase Your Experience
Be ready to discuss your previous experience as an Area Manager, particularly in social housing or construction. Prepare specific examples of how you've handled customer service issues, managed contracts, and ensured compliance in past roles.
✨Demonstrate Your People Skills
Since this role involves working closely with HR and managing teams, highlight your ability to resolve employee-related issues and foster a positive work environment. Share anecdotes that showcase your leadership style and how you handle feedback from both clients and staff.
✨Get Organised
With responsibilities like financial invoicing and fleet management, organisation is key. Bring along any relevant documents or examples of your organisational skills. You might even want to prepare a few questions about their processes to show your proactive approach.
