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- Tasks: Join our team as a Lead Gas Engineer, handling repairs and servicing with a focus on customer satisfaction.
- Company: Sureserve is a leading provider of compliance and energy services in the UK, with over 3,200 employees.
- Benefits: Enjoy competitive pay, overtime opportunities, 28 days annual leave, and enhanced family leave.
- Why this job: Be part of London's largest gas contractor, offering job security and career progression in a diverse environment.
- Qualifications: You need valid ACS qualifications, a full UK driving licence, and experience in customer service.
- Other info: We celebrate diversity and provide reasonable adjustments throughout the recruitment process.
The predicted salary is between 36000 - 60000 £ per year.
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The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.
Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
Role
Responsibilities
We have an exciting opportunity for an experienced Gas Engineer to join our growing team, the successful candidate will be responsible for:
- Carrying out day-to-day repairs
- Fault finding
- Completing annual servicing visits
- Meeting first-time fix targets
- Maintaining high-quality standards
- Focusing on customer satisfaction
- Attending jobs on time, notifying the contact centre/customer of any delays
The successful candidate will have
- Valid ACS & other relevant gas qualifications
- Full UK Driving Licence (less than 6 points)
- Experience within Social Housing desirable, but not essential
- Experience delivering high levels of customer service
- The ability to work with a diverse customer base
What We Can Offer You
- Additional earnings via ECO
- Overtime opportunities
- Salary exchange pension
- Employee assistance programme
- 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
- Enhanced family leave (dependent on length of service)
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please speak to your recruiter.
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Engineering and Information Technology
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Industries
Utilities
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Lead Gas Engineer employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Gas Engineer
✨Tip Number 1
Familiarise yourself with Sureserve's values and mission. Understanding their commitment to customer satisfaction and quality service will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees of Sureserve. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to meet first-time fix targets and deliver high levels of customer service. This will help you stand out as a candidate who can directly contribute to Sureserve's success.
✨Tip Number 4
Stay updated on industry trends and regulations related to gas engineering and social housing. Showing that you are knowledgeable about the latest developments can impress interviewers and demonstrate your commitment to professional growth.
We think you need these skills to ace Lead Gas Engineer
Some tips for your application 🫡
Highlight Relevant Qualifications: Make sure to prominently display your ACS and other relevant gas qualifications in your CV. This is crucial for the Lead Gas Engineer role, as these certifications are essential for the position.
Showcase Customer Service Experience: Since the role emphasises high levels of customer service, include specific examples from your past experiences where you successfully met customer needs or resolved issues. This will demonstrate your ability to work with a diverse customer base.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the responsibilities mentioned in the job description. Use keywords from the listing, such as 'fault finding', 'first-time fix targets', and 'high-quality standards' to align your application with what Sureserve is looking for.
Express Enthusiasm for the Role: In your cover letter, convey your excitement about the opportunity to join Sureserve. Mention why you are drawn to their commitment to inclusivity and how you can contribute to their success in the social housing sector.
How to prepare for a job interview at Sureserve
✨Showcase Your Technical Skills
As a Lead Gas Engineer, it's crucial to demonstrate your technical expertise. Be prepared to discuss your ACS qualifications and any relevant gas certifications in detail. Highlight specific experiences where you've successfully carried out repairs or servicing, as this will show your hands-on capability.
✨Emphasise Customer Service Experience
Sureserve values high levels of customer satisfaction. Share examples from your past roles where you went above and beyond for customers, especially in challenging situations. This will illustrate your commitment to maintaining quality standards and meeting client expectations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life scenarios. Think of instances where you had to troubleshoot issues on the job or manage tight deadlines. Practising these responses can help you articulate your thought process clearly during the interview.
✨Research Sureserve and Its Values
Familiarise yourself with Sureserve's mission and values, particularly their commitment to inclusivity and diversity. Being able to align your personal values with those of the company can make a strong impression. Prepare thoughtful questions about their projects or initiatives to show your genuine interest.
