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- Tasks: Join our team as a Lead Gas Engineer, handling repairs and servicing with a focus on customer satisfaction.
- Company: Sureserve Group is a leading provider of compliance and energy services in the UK, with over 3,200 employees.
- Benefits: Enjoy competitive pay, overtime opportunities, 28 days leave, and enhanced family leave.
- Why this job: Be part of London's largest gas contractor, offering job security and growth in a diverse workplace.
- Qualifications: Must have valid ACS qualifications, a full UK driving license, and experience in customer service.
- Other info: We celebrate diversity and provide reasonable adjustments during recruitment for those who need them.
The predicted salary is between 36000 - 60000 £ per year.
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.
Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
Role
We have an exciting opportunity for an experienced Gas Engineer to join our growing team. The successful candidate will be responsible for:
- Carrying out day-to-day repairs
- Fault finding
- Completing annual servicing visits
- Meeting first-time fix targets
- Maintaining high-quality standards
- Focusing on customer satisfaction
- Attending jobs on time, notifying the contact centre/customer of any delays
The successful candidate will have
- Valid ACS & other relevant gas qualifications
- Full UK Driving Licence (less than 6 points)
- Experience within Social Housing desirable, but not essential
- Experience delivering high levels of customer service
- The ability to work with a diverse customer base
What we can offer you
- Additional earnings via ECO
- Overtime opportunities
- Salary exchange pension
- Employee assistance programme
- 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
- Enhanced family leave (dependent on length of service)
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please speak to your recruiter.
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
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Lead Gas Engineer employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Gas Engineer
✨Tip Number 1
Make sure to highlight your ACS and relevant gas qualifications during the interview. These certifications are crucial for the Lead Gas Engineer role, so be prepared to discuss how they have equipped you to handle various gas-related tasks.
✨Tip Number 2
Familiarize yourself with the social housing sector in London and the South East. Understanding the unique challenges and customer needs in this area will help you demonstrate your commitment to providing high levels of customer service.
✨Tip Number 3
Prepare examples of how you've successfully met first-time fix targets in previous roles. This will show your potential employer that you can deliver results and maintain high-quality standards in your work.
✨Tip Number 4
Emphasize your ability to work with a diverse customer base. Share experiences where you've effectively communicated and resolved issues for different types of clients, as this aligns with Sureserve's commitment to inclusivity.
We think you need these skills to ace Lead Gas Engineer
Some tips for your application 🫡
Highlight Relevant Qualifications: Make sure to emphasize your valid ACS and other relevant gas qualifications in your application. This is crucial for the Lead Gas Engineer position.
Showcase Customer Service Experience: Since the role focuses on high levels of customer satisfaction, include specific examples of how you've delivered excellent customer service in previous roles.
Tailor Your CV: Customize your CV to reflect your experience in social housing or similar sectors, even if it's not essential. Highlight any relevant skills that align with the job description.
Express Your Commitment to Inclusivity: Mention your understanding and support for diversity and inclusivity in the workplace. This aligns with Sureserve's values and can strengthen your application.
How to prepare for a job interview at Sureserve
✨Showcase Your Technical Skills
Make sure to highlight your valid ACS and other relevant gas qualifications during the interview. Be prepared to discuss specific experiences where you successfully carried out repairs or servicing, as this will demonstrate your technical expertise.
✨Emphasize Customer Service Experience
Since customer satisfaction is a key focus for Sureserve, share examples of how you've delivered high levels of customer service in previous roles. Discuss any challenges you faced and how you resolved them to ensure client satisfaction.
✨Demonstrate Reliability and Punctuality
Talk about your commitment to attending jobs on time and how you handle delays. Providing examples of how you communicated with customers or contact centers in such situations can show your reliability and professionalism.
✨Express Interest in Long-Term Growth
Sureserve values job security and progression opportunities. Convey your interest in growing within the company and how you see yourself contributing to their long-term success. This shows that you're not just looking for a job, but a career.
