Area Supervisor (Gas Qualified) in Grays

Sureserve's mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.

We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.

We are seeking a gas qualified area supervisor to join our busy heating service & repair team.

Overview of Role: This role is pivotal in delivering efficient and effective heating system surveys and installations for our clients. The individual will conduct in-depth assessments of domestic properties, ensuring all heating solutions recommended meet regulatory standards and align with the customer's needs and budget considerations. The role demands a combination of technical expertise, customer service, and attention to detail.

Key Responsibilities:

• Manage day-to-day operations of operatives and provide technical support, encouragement, and training for engineers to deliver an agreed volume of completed jobs per week.
• Provide a “Technical Section” during structured monthly toolbox talk meetings, including updates and issues identified in completed quality checks.
• Encourage understanding of the need for Quality of Work and professional attitudes for future development of the business.
• Become a key contact for clients to assist in developing relations and resolving problematic jobs, including site visits and providing a technical overview.
• Ensure Clients' contractual and specific requirements are met and where possible surpassed.
• Communicate Company procedures and Client requirements to operatives through daily contact and structured monthly Toolbox Talks.
• Support the Regional Manager & Head of Region with training requirements and technical support for existing engineers and new starter induction processes.
• Work closely with the Head of SHEQ, act as a champion to the Sureserve Compliance Central Competency Scheme, maintaining records and identifying training needs.
• Ensure engineers participate in the collection of competence evidence and allocate work within their scope of competencies.
• Carry out Quality Checks and Health and Safety audits to a pre-determined target volume.
• Cover for the role of Regional Manager as required.
• Assist in investigation processes associated with disciplinary and grievance situations.

Required Attributes:

• Relevant Industry Qualifications: NVQ Level 2/3 in Heating and Ventilation or equivalent. ACS accreditations, including CCN1 and CENWAT or equivalent, are preferable.
• Experience: Demonstrable practical experience in heating system surveys or domestic installation projects.
• Customer Focus: Strong customer service orientation and excellent interpersonal skills.
• Detail-Oriented: Proven ability to deliver accurate and detailed survey reports.
• Excellent leadership and communication skills.
• Driving License: Full UK driving license is essential.

What We Offer:

• Employee wellbeing programme, occupational health support, telephone support-counselling for staff.
• Service level awarded annual leave.
• Technical training and certifications relevant to the role.
• Enhanced Maternity & Paternity Packages.
• Dental/Healthcare cash plan.
• Cycle to Work Scheme.
• Electric Vehicle Leasing Scheme.
• Gender & Equality Working Group.
• Sureserve Academy- a platform for development and career progression.
• Employee Voice Programme.
• Social activities for all teams.
• Sureserve Legends- celebrating the fantastic ways in which our employees live our values.

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scc-hr@sureserve.co.uk. Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks. Join us in our mission to deliver excellence across the UK.