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- Tasks: Handle emergency calls and provide top-notch customer support.
- Company: Leading compliance and energy services provider with a strong reputation.
- Benefits: Competitive pay, pension scheme, and parental leave options.
- Why this job: Flexible weekend shifts perfect for students looking to earn while studying.
- Qualifications: Experience in contact centres and knowledge of CRM systems.
- Other info: Part-time role with 15 hours weekly, ideal for work-life balance.
The predicted salary is between 10 - 13 £ per hour.
A leading compliance and energy services provider is hiring a part-time Out-of-Hours Customer Service Representative in Glasgow. You will manage emergency calls, ensuring effective support and communication.
Ideal candidates have:
- Experience in contact centres
- Ability to maintain professionalism under pressure
- Knowledge of CRM systems
This flexible role works 15 hours weekly, mainly weekends, with competitive pay and benefits including a pension scheme and parental leave options.
Out-of-Hours Support Agent – Remote, Weekend Shifts in Glasgow employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out-of-Hours Support Agent – Remote, Weekend Shifts in Glasgow
✨Tip Number 1
Make sure you know the company inside out! Research their values and services so you can show how your experience aligns with their mission during interviews. This will help us stand out as a candidate who truly understands what they do.
✨Tip Number 2
Practice your communication skills! As an Out-of-Hours Support Agent, you'll need to handle emergency calls effectively. We recommend role-playing scenarios with friends or family to get comfortable with managing pressure and maintaining professionalism.
✨Tip Number 3
Don’t forget to highlight your CRM system knowledge! Be ready to discuss your experience with these tools in detail, as it’s crucial for the role. We can even help you brush up on any specific systems if needed!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team, especially for flexible roles like this one.
We think you need these skills to ace Out-of-Hours Support Agent – Remote, Weekend Shifts in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centres and any relevant CRM systems you've used. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Out-of-Hours Support Agent role. Share specific examples of how you've handled pressure and provided excellent customer service in the past.
Be Professional Yet Personable: While professionalism is key, we also appreciate a friendly tone. Show us your personality in your application – it helps us get a sense of who you are and how you might fit into our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us!
How to prepare for a job interview at Sureserve
✨Know Your Stuff
Make sure you understand the role of an Out-of-Hours Support Agent. Brush up on your knowledge of emergency call handling and customer service best practices. Familiarise yourself with common CRM systems, as this will show that you're ready to hit the ground running.
✨Stay Calm Under Pressure
Since this role involves managing emergency calls, practice staying calm and collected. Think of scenarios where you might need to handle difficult situations and prepare your responses. This will help you demonstrate your professionalism during the interview.
✨Flexibility is Key
Highlight your availability for weekend shifts and your willingness to adapt to changing circumstances. Employers love candidates who can show they’re flexible and ready to step in when needed, especially in a part-time role like this one.
✨Ask Smart Questions
Prepare some thoughtful questions about the company and the role. Inquire about their approach to customer service or how they support their staff during busy periods. This shows your genuine interest and helps you assess if the company is the right fit for you.