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For Companies At a Glance
- Tasks: Join our team as a Gas Engineer, handling repairs and servicing with a focus on customer satisfaction.
- Company: Sureserve Group is a leading provider of compliance and energy services across the UK.
- Benefits: Enjoy competitive salary, overtime opportunities, 28 days leave, and enhanced family leave.
- Why this job: Be part of London's largest gas contractor, offering job security and career progression in a diverse environment.
- Qualifications: Must have valid ACS qualifications, a full UK driving licence, and customer service experience.
- Other info: We celebrate diversity and provide reasonable adjustments during recruitment for all applicants.
The predicted salary is between 30000 - 50000 £ per year.
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices.
Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
Role
We have an exciting opportunity for an experienced Gas Engineer to join our growing team, the successful candidate will be responsible for:
- Carrying out day-to-day repairs
- Fault finding
- Completing annual servicing visits
- Meeting first-time fix targets
- Maintaining high-quality standards
- Focusing on customer satisfaction
- Attending jobs on time, notifying the contact centre/customer of any delays
The successful candidate will have
- Valid ACS & other relevant gas qualifications
- Full UK Driving Licence (less than 6 points)
- Experience within Social Housing desirable, but not essential
- Experience delivering high levels of customer service
- The ability to work with a diverse customer base
What we can offer you
We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:
- Competitive salary (basic between 30k & 50k depending on experience with OTE of up to 70k)
- Contributory Pension scheme
- Life assurance
- 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
- Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.
In addition, the role offers:
- Sureserve Benefits Hub, accessing over 1000’s retail discounts
- Virtual GP service, 24/7, 365 days, available for employees and your immediate family
- Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
- Bike2Work scheme
- Home & Electronics – salary sacrifice purchase scheme
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status
Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scs.careers@sureserve.co.uk
Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks
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Gas Engineer employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gas Engineer
✨Tip Number 1
Familiarise yourself with the specific requirements of the Gas Engineer role at Sureserve. Make sure you understand the importance of customer satisfaction and how it plays a crucial role in their operations, as this will help you align your experience with their expectations.
✨Tip Number 2
Network with current or former employees of Sureserve to gain insights into the company culture and what they value in their engineers. This can give you an edge during interviews by allowing you to tailor your responses to what they are looking for.
✨Tip Number 3
Prepare to discuss your experience with fault finding and repairs in detail. Be ready to provide examples of how you've met first-time fix targets in previous roles, as this is a key responsibility for the position.
✨Tip Number 4
Showcase your commitment to ongoing professional development. Mention any additional training or certifications you have pursued beyond your ACS qualifications, as this demonstrates your dedication to staying current in the field.
We think you need these skills to ace Gas Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Gas Engineer. Include specific details about your ACS qualifications, any previous roles in social housing, and examples of high customer service standards you've maintained.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to carry out repairs, fault finding, and your commitment to customer satisfaction. Personalise it to reflect why you want to work with Sureserve Compliance South.
Showcase Relevant Skills: In your application, highlight skills that are particularly relevant to the role, such as time management for attending jobs punctually, and your ability to communicate effectively with a diverse customer base.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the engineering field.
How to prepare for a job interview at Sureserve
✨Showcase Your Qualifications
Make sure to highlight your valid ACS and any other relevant gas qualifications during the interview. Be prepared to discuss how these qualifications have equipped you to handle the responsibilities of a Gas Engineer effectively.
✨Demonstrate Customer Service Skills
Since customer satisfaction is key for this role, be ready to share examples of how you've delivered high levels of customer service in previous positions. This will show that you understand the importance of client relationships in the social housing sector.
✨Prepare for Technical Questions
Expect to face technical questions related to gas repairs and servicing. Brush up on your knowledge of fault finding and first-time fix targets, as these are crucial aspects of the job. Being able to articulate your problem-solving process will impress your interviewers.
✨Emphasise Punctuality and Reliability
Discuss your track record of attending jobs on time and notifying clients of any delays. Reliability is essential in this role, so sharing specific instances where you've demonstrated punctuality will reinforce your suitability for the position.
