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- Tasks: Join us as a Gas Engineer, handling repairs and servicing while ensuring customer satisfaction.
- Company: Sureserve Group is a leading provider of compliance and energy services across the UK.
- Benefits: Enjoy competitive salary, overtime opportunities, 28 days leave, and enhanced family leave.
- Why this job: Be part of London's largest gas contractor with job security and growth opportunities in a diverse team.
- Qualifications: Valid ACS qualifications, full UK driving licence, and customer service experience preferred.
- Other info: We celebrate diversity and offer adjustments during recruitment for those who need them.
The predicted salary is between 25000 - 41667 £ per year.
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices. Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services.
We have an exciting opportunity for an experienced Gas Engineer to join our growing team. The successful candidate will be responsible for:
- Carrying out day-to-day repairs
- Fault finding
- Completing annual servicing visits
- Meeting first-time fix targets
- Maintaining high-quality standards
- Focusing on customer satisfaction
- Attending jobs on time, notifying the contact centre/customer of any delays
The successful candidate will have:
- Valid ACS & other relevant gas qualifications
- Full UK Driving Licence (less than 6 points)
- Experience within Social Housing desirable, but not essential
- Experience delivering high levels of customer service
- The ability to work with a diverse customer base
What we can offer you:
- Additional earnings via ECO
- Overtime opportunities
- Salary exchange pension
- Employee assistance programme
- 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
- Enhanced family leave (dependent on length of service)
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please speak to your recruiter. Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gas Engineer
✨Tip Number 1
Familiarise yourself with the specific requirements of the Gas Engineer role at Sureserve. Make sure you understand the importance of customer satisfaction and how it plays a crucial role in their operations, as this will help you align your experience with their expectations.
✨Tip Number 2
Network with current or former employees of Sureserve to gain insights into the company culture and what they value in their engineers. This can give you an edge during interviews by allowing you to tailor your responses to what they are looking for.
✨Tip Number 3
Prepare to discuss your experience with fault finding and repairs in detail. Be ready to provide examples of how you've met first-time fix targets in previous roles, as this is a key responsibility for the position.
✨Tip Number 4
Showcase your commitment to ongoing professional development. Mention any additional training or certifications you have pursued related to gas engineering or customer service, as this demonstrates your dedication to the field and aligns with Sureserve's focus on quality standards.
We think you need these skills to ace Gas Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Gas Engineer. Include specific details about your ACS qualifications, any previous roles in social housing, and examples of high customer service standards you've maintained.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to meet first-time fix targets and your commitment to customer satisfaction, while also showcasing your passion for the role.
Highlight Relevant Skills: In your application, clearly outline your technical skills related to gas engineering, fault finding, and servicing. Mention your full UK driving licence and any additional qualifications that may set you apart from other candidates.
Showcase Your Commitment to Inclusivity: Since Sureserve values diversity and inclusivity, consider mentioning any experiences or perspectives that demonstrate your commitment to these principles. This could be through teamwork in diverse environments or initiatives you've been part of.
How to prepare for a job interview at Sureserve
✨Showcase Your Qualifications
Make sure to highlight your valid ACS and any other relevant gas qualifications during the interview. Be prepared to discuss how these qualifications have equipped you for the role and how they relate to the specific tasks you'll be handling.
✨Demonstrate Customer Service Skills
Since customer satisfaction is a key focus for the company, share examples of how you've successfully handled customer interactions in the past. Discuss any experiences where you went above and beyond to ensure a positive outcome.
✨Prepare for Technical Questions
Expect to face technical questions related to gas engineering and fault finding. Brush up on your knowledge and be ready to explain your thought process when diagnosing issues or performing repairs.
✨Emphasise Punctuality and Reliability
The role requires attending jobs on time and notifying customers of any delays. Be sure to convey your commitment to punctuality and reliability, perhaps by sharing past experiences where you demonstrated these qualities.
