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- Tasks: Maintain and repair dual fuel heating systems, ensuring efficiency and safety.
- Company: Join Sureserve, a leader in affordable heating solutions for social housing.
- Benefits: Company vehicle, professional development support, and employee wellbeing programmes.
- Why this job: Make a real difference in people's lives while advancing your career in a supportive environment.
- Qualifications: Gas qualifications and NVQ Level 3 in Plumbing & Heating required.
- Other info: Diverse workplace with strong focus on inclusivity and employee recognition.
The predicted salary is between 36000 - 60000 £ per year.
Sureserve
Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.
We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.
We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.
With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.
Sureserve Compliance Central
We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients.
Dual Fuel Engineer – Service & Repairs
We are seeking an experienced Dual Fuel Engineer to join our busy team to carry out service, and repairs on domestic heating and hot water systems for our customers.
Overview of Role
The primary responsibility of the Dual Fuel Engineer in the oil and gas industry is to maintain and repair systems that operate on both gas and oil fuels. They will ensure that the heating & hot water systems are operating efficiently and safely, and that any repairs are completed in a timely manner ensuring customer satisfaction.
Key Responsibilities
- Maintenance & Repairs
- Diagnose faults and perform corrective repairs on oil and gas components.
- Compliance & Safety
- Ensure all work complies with industry regulations (e.g., Gas Safe, OFTEC).
- Perform safety checks and risk assessments on fuel systems.
- Technical Documentation
- Maintain accurate service records and compliance certificates.
- Report on system performance and recommend upgrades or replacements.
- Customer Interaction
- Liaise with clients to explain issues and solutions.
- Provide technical support and advice on system efficiency.
- Carry out service and maintenance works on a variety of domestic properties across the region.
- Ensuring high levels of customer care in dealing with clients and tenants to meet the required quality standards.
- Communicate updates and progress of work, completing the required paperwork electronically and manually.
- Ensure all Health and Safety requirements and legislation, including Risk Assessments, Safe Systems of Work and COSHH Records, are adhered to during your daily work.
- To comply with stock ordering and auditing procedures so relevant parts are available to fulfil job requirements.
Key Attributes & Requirements
- Gas qualifications are essential for this role including must have as a minimum CCN1, CENWAT, CPA1, HTR1.
- NVQ Level 3 in Plumbing & Heating or equivalent. Must have as a minimum CCN1, CENWAT, CPA1, HTR1.
- Unvented hot water cylinders.
- OFTEC Certification for oil systems (essential). Must have OFT10-101, OFT10-105E, OFT10-600A.
- Out of Hours evening and weekend cover on a rota basis is required as part of this role.
- A friendly and professional attitude to build strong relationships with clients & tenants.
- It is important that we complete all the appropriate criminal and reference checks before you start working with us.
What We Offer
- Company vehicle and fuel card
- Uniform & mobile device
- Support provided for professional qualifications
- Employee wellbeing programme, occupational health support, telephone support- counselling for staff
- Service level awarded annual leave
- Enhanced maternity & paternity packages
- Dental/Healthcare cash plan
- Cycle to Work SchemeElectric Vehicle Leasing Scheme
- Gender & Equality Working Group
- Sureserve Academy – a platform for development, career progression
- Employee Voice programme
- Social activities for all of our Teams
- Sureserve Legends – celebrating the fantastic ways in which our employees live our values.
Diversity & Inclusion
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scc-hr@sureserve.co.uk. Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
Join us in our mission to deliver excellence across the UK.
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Dual Fuel - Heating Engineer employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dual Fuel - Heating Engineer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and join relevant online forums. The more people you know, the better your chances of landing that Dual Fuel Engineer role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of your qualifications and experiences that highlight your expertise in gas and oil systems. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to heating systems and customer service. We want you to feel confident and ready to impress!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission at Sureserve.
We think you need these skills to ace Dual Fuel - Heating Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant qualifications and experience, especially those related to gas and oil systems. We want to see how your skills align with our mission of delivering safe and efficient heating solutions.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the role and how you can contribute to our commitment to customer satisfaction and safety. A personal touch goes a long way in making your application stand out!
Showcase Your Compliance Knowledge: Since compliance is key in our industry, be sure to mention any relevant certifications and your understanding of industry regulations like Gas Safe and OFTEC. This will show us that you take safety seriously, just like we do.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and shows us you’re keen to join our team!
How to prepare for a job interview at Sureserve
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to gas and oil systems. Be ready to discuss your qualifications like CCN1, CENWAT, and OFTEC certifications. This will show that you're not just qualified but also genuinely interested in the role.
✨Safety First
Since safety is a big deal in this industry, be prepared to talk about how you ensure compliance with regulations. Share examples of how you've performed safety checks or risk assessments in past roles. This will demonstrate your commitment to safety and quality.
✨Customer Care Counts
Sureserve values strong relationships with clients and tenants. Think of instances where you've gone above and beyond for customer satisfaction. Highlight your communication skills and how you explain technical issues in a way that's easy for clients to understand.
✨Be Ready for Scenarios
Expect scenario-based questions where you'll need to diagnose a problem or suggest a solution on the spot. Practise common issues you might encounter as a Dual Fuel Engineer and how you'd resolve them. This will showcase your problem-solving skills and technical expertise.
