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For Companies At a Glance
- Tasks: Be the go-to person for our private customers, ensuring top-notch service and smooth operations.
- Company: Join Sureserve Group, a leader in compliance and energy services across the UK.
- Benefits: Enjoy competitive salary, generous leave, and a range of family-friendly policies.
- Why this job: Make a real difference in customer service while gaining valuable experience in a supportive environment.
- Qualifications: Previous admin experience, strong customer service skills, and proficiency in MS Office required.
- Other info: Flexible working environment with opportunities for career progression and personal development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South delivers heating services within the private retail (Swale Heating Brand) and social housing sector and across London & the South East. We support our customers across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on excellent customer service and long-term contracts with our clients to offer our staff job security and progression opportunities.
Role
The purpose of the role is to act as the focal point of contact for our private customers, providing a high level of customer service across our private paying business. You will have experience in customer service from a previous administration role, preferably working within a heating, plumbing or construction background.
Responsibilities include:
- Scheduling jobs with customers.
- Take ownership of the administration of private contracts whilst co-working on various other work streams to ensure high levels of cooperation and knowledge within the team.
- Answer inbound customer calls relating to repairs and servicing for all customers courteously and professionally.
- Answer customer queries and take ownership of any issues arising through to completion.
- Raise jobs and make appointments using the main customer database and complete any associated administrative tasks, logging information accurately and concisely.
- All associated ad-hoc administrative duties.
The successful candidate will have:
- Previous administrative experience, preferably from a heating, plumbing or construction background.
- Able to provide a high level of courteous, professional customer service.
- Proficient in MS Office, in particular Outlook and Excel.
- Good written and verbal communication skills.
- Flexible attitude with strong organisational skills.
What we can offer you
We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:
- Competitive salary
- Contributory Pension scheme
- Life assurance
- 28 days annual leave inclusive of bank holidays, rising 1 day per year of service to a max of 33 days
- Enhanced maternity, paternity, adoption leave, and other family-friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave
In addition, the role offers:
- Sureserve Benefits Hub, accessing thousands of retail discounts
- Virtual GP service, 24/7, 365 days, available for employees and your immediate family
- Employee assistance programme (EAP), available 24/7, 365 days, for employees and your immediate family
- Bike2Work scheme
- Home & Electronics – salary sacrifice purchase scheme
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scs.careers@sureserve.co.uk
Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.
Private Administrator - Maternity Cover in Dartford employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Administrator - Maternity Cover in Dartford
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the heating or construction sectors. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Sureserve and its services. Knowing the ins and outs of what we do will show your genuine interest and help you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to handle difficult calls or queries. Being able to demonstrate your problem-solving abilities during the interview will impress us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining our team at Sureserve.
We think you need these skills to ace Private Administrator - Maternity Cover in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Private Administrator role. Highlight any previous admin roles, especially in heating, plumbing, or construction, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your background aligns with our values at Sureserve. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your communication skills. Be clear, concise, and courteous in your language to impress us from the get-go!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Sureserve
✨Know Your Customer Service Basics
Since the role focuses heavily on customer service, brush up on your customer service principles. Be ready to share examples of how you've handled difficult situations or provided exceptional service in your previous roles.
✨Familiarise Yourself with the Industry
Understanding the heating, plumbing, and construction sectors will give you an edge. Research common challenges these industries face and think about how your skills can help address them.
✨Showcase Your Organisational Skills
The job requires strong organisational abilities, so prepare to discuss how you manage multiple tasks. Bring examples of how you've successfully scheduled jobs or managed administrative duties in a busy environment.
✨Practice Your Communication Skills
Good written and verbal communication is key for this role. Consider practising common interview questions with a friend, focusing on clear and concise responses that demonstrate your ability to communicate effectively with customers.
