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For Companies At a Glance
- Tasks: Lead customer service, manage contracts, and ensure compliance in a dynamic environment.
- Company: Join Sureserve, London's largest gas contractor with a focus on social housing.
- Benefits: Enjoy competitive salary, pension scheme, 28-33 days leave, and family-friendly policies.
- Why this job: Make a real impact in the community while advancing your career in a supportive team.
- Qualifications: Qualified Domestic Gas Engineer with previous Area Manager experience preferred.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
What we can offer an Area Manager
- Competitive salary
- Contributory Pension scheme
- Life assurance
- 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
- Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave
- Sureserve Benefits Hub, accessing over 1000’s retail discounts
- Virtual GP service, 24/7, 365 days, available for employees and your immediate family
- Employee assistance programme (EAP), available 24/7, 365 days, for employees and your immediate family
- Bike2Work scheme
- Home & Electronics – salary sacrifice purchase scheme
Duties for Area Manager
- Responsible for customer services including complaint resolution
- Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle.
- Attend all contract meetings and report back to the Head of Region
- Monitor parts usage and credit returns to procurement department
- To ensure compliance is met on all contracts
- Responsible for all financial invoicing on time and chargeable works management
- Ensure letter procedure is adhered to and take full responsibility for no access procedure
- Achieving and maintaining 100% compliance on servicing programmes
- Manage key functions and roles within the Region
- Be the main link with our clients in terms of contract management
- Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service
- Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen
- Assist in the preparation of bidding and contracting for new work
- Heavily involved in recruiting and monitoring probationary periods
- All associated ad-hoc administrative duties
The successful candidate will have
- Qualified Domestic Gas Engineer (holding current ACS qualification)
- Previous Area Manager experience preferably from a social housing/construction background
- Able to provide a high level of courteous, professional customer service
- Highly proficient in MS Office, in particular Outlook and Excel
- Good written and verbal communication skills
- Flexible attitude with strong organisational skills
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scs.careers@sureserve.co.uk
Pre-employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.
Gas Area Manager in Dartford employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gas Area Manager in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Sureserve. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Sureserve’s values and recent projects. We want to see that you’re genuinely interested in what we do, so come armed with questions that show you’ve done your homework!
✨Tip Number 3
Showcase your experience! When discussing your past roles, highlight specific achievements that relate to the Area Manager position. Use numbers and examples to illustrate how you’ve made a difference in previous jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Sureserve team.
We think you need these skills to ace Gas Area Manager in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Gas Area Manager role. Highlight your experience in social housing and any relevant qualifications, like your ACS certification. We want to see how your background aligns with what we do at Sureserve!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention your customer service skills and any previous management experience.
Showcase Your Communication Skills: Since good written and verbal communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about Sureserve there!
How to prepare for a job interview at Sureserve
✨Know Your Stuff
Make sure you brush up on your knowledge of gas compliance and energy services. Familiarise yourself with Sureserve's operations, especially in the social housing sector. Being able to discuss specific projects or challenges they face will show that you're genuinely interested and informed.
✨Showcase Your Leadership Skills
As an Area Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your previous experience where you've successfully managed teams, resolved conflicts, or improved customer service. This will help you illustrate your capability to handle the responsibilities outlined in the job description.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle real-life situations, like customer complaints or compliance issues. Think through potential scenarios related to the role and prepare structured responses that highlight your problem-solving skills and customer service focus.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This not only shows your enthusiasm but also helps you gauge if Sureserve is the right fit for you. Plus, it demonstrates your proactive approach!
