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- Tasks: Coordinate schedules for engineers and ensure timely communication with clients and tenants.
- Company: Join Sureserve, a leader in affordable heating and energy solutions for social housing.
- Benefits: Enjoy wellness programs, enhanced leave, and career development opportunities.
- Why this job: Be part of a mission-driven team focused on sustainability and community impact.
- Qualifications: Strong organisational skills and customer service experience are essential; IT proficiency is a plus.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Sureserve
Sureserve\’s mission is to be the trusted partner of choice for the social housing and related public sectors in delivering essential and affordable heating, energy savings, and compliance solutions.
We play a key role in decarbonisation, always prioritizing safety, integrity, and respect for customers, employees, residents, and the environment.
Our focus is on providing high-quality solutions that promote energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.
With nationwide reach, regional and local expertise, and a commitment to excellent client service, we are positioned to be a trusted partner now and in the future.
Sureserve Compliance Central
We are a national company offering market-leading heating & hot water solutions from regional offices across the East of England and the Midlands, ensuring comprehensive coverage and access for our clients.
We are recruiting a diligent, professional Contract Administrator to join our busy team. This role requires resilience, attention to detail, excellent communication skills, and the ability to multitask effectively.
Overview of Role
The Contract Administrator acts as a vital link between stakeholders, ensuring accurate data delivery and communication, and that all planned works are distributed on time, meeting company and client standards.
The successful candidate will support team leaders, engineers, suppliers, and tenants with proven administrative experience, ideally within housing, premises, or facilities management sectors.
Key Responsibilities
- Planning daily work schedules for Engineers, Electricians, Plumbers, Apprentices, and communicating work assignments.
- Ensuring data accuracy and timeliness.
- Maintaining up-to-date records via appropriate mediums.
- Liaising with other Contract Administrators and Supervisors.
- Handling phone inquiries from Clients and Tenants.
Required Attributes
- A self-motivated individual seeking growth within a successful company.
- Strong customer service skills.
- Proficiency with Microsoft Office, IT systems, and databases, with excellent organizational skills.
- Experience handling high call volumes is advantageous.
- A friendly, professional attitude to foster good relationships with Engineers, Tenants, and Clients.
All applicants must pass criminal and reference checks prior to employment.
Working hours are Monday to Friday, 8 am to 5 pm, with a one-hour lunch break.
What We Offer
- Employee wellbeing programs, occupational health support, and counseling.
- Annual leave based on service level.
- Enhanced maternity & paternity packages.
- Dental and healthcare cash plans.
- Cycle to Work Scheme.
- Electric Vehicle Leasing Scheme.
- Gender & Equality Working Group.
- Sureserve Academy for development and career progression.
- Employee Voice Program.
- Social activities for teams.
- Sureserve Legends celebrating employee contributions.
Sureserve is dedicated to creating a diverse and inclusive workplace. We value individual differences and ensure all qualified applicants are considered without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We offer reasonable adjustments during recruitment for those who need them. Please contact scc-hr@sureserve.co.uk for assistance.
Successful candidates will undergo eligibility verification, including right to work in the UK and DBS checks.
Join us in our mission to deliver excellence across the UK.
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Contract Administrator- Installs employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator- Installs
✨Tip Number 1
Familiarise yourself with the social housing sector and Sureserve's mission. Understanding their commitment to energy efficiency and compliance solutions will help you align your conversation during interviews with their core values.
✨Tip Number 2
Highlight your organisational skills and experience in managing schedules or data. Be prepared to discuss specific examples of how you've successfully handled multiple tasks or projects simultaneously, as this is crucial for the Contract Administrator role.
✨Tip Number 3
Demonstrate your customer service skills by preparing to share instances where you've effectively communicated with clients or stakeholders. This will show that you can maintain positive relationships, which is essential for the role.
✨Tip Number 4
Research common software and IT systems used in contract administration. Being knowledgeable about these tools will not only boost your confidence but also show your readiness to adapt quickly to Sureserve's operational processes.
We think you need these skills to ace Contract Administrator- Installs
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required attributes for the Contract Administrator position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: Emphasise any previous administrative experience, particularly in housing, premises, or facilities management sectors. Use specific examples to demonstrate your attention to detail, communication skills, and ability to multitask.
Showcase Your Skills: Make sure to mention your proficiency with Microsoft Office and any relevant IT systems or databases. Highlight your customer service skills and your ability to handle high call volumes, as these are important for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to Sureserve's mission. Be sure to convey your enthusiasm for working in a diverse and inclusive environment.
How to prepare for a job interview at Sureserve
✨Showcase Your Organisational Skills
As a Contract Administrator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised schedules or maintained records, highlighting your attention to detail.
✨Emphasise Communication Abilities
Effective communication is key in this role. Be ready to discuss how you've liaised with various stakeholders in previous positions. Use specific examples to illustrate your friendly and professional attitude when handling inquiries from clients and tenants.
✨Familiarise Yourself with the Company’s Mission
Understanding Sureserve's commitment to safety, integrity, and energy efficiency will set you apart. Research their projects and values, and be prepared to discuss how your personal values align with their mission during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and resilience. Think of scenarios where you had to handle high call volumes or resolve conflicts, and prepare to explain your thought process and the outcomes.
