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- Tasks: Coordinate engineering tasks and manage customer service inquiries for social housing clients.
- Company: Sureserve is a leading provider of compliance and energy services across the UK.
- Benefits: Enjoy a competitive salary, pension scheme, and enhanced maternity/paternity packages.
- Why this job: Join a diverse team focused on energy efficiency and making a positive social impact.
- Qualifications: Experience in contract administration or customer service; strong communication and organisational skills required.
- Other info: Opportunities for career growth and a commitment to equality and inclusion.
The predicted salary is between 22000 - 29000 £ per year.
Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.
Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future
Role Overview
Our Commercial Contract Administrators are a key part of our team, providing frontline support and outstanding customer service for our social housing and public sector clients. Serving as the primary point of contact for customer service inquiries. Ensuring seamless operations between our engineering teams and customers, maintaining high standards of service delivery and contractual compliance.
Key Responsibilities
- Coordinate and schedule engineering tasks for both planned works and responsive repairs ensuring optimal allocation of resources
- Maintain and update work schedules, following up on incomplete jobs, rescheduling or adjusting for any changes or emergencies
- Liaise with engineers to confirm availability and job completion timelines
- Manage customer complaints and issues, ensuring swift resolution and maintaining customer satisfaction or escalating where necessary
Skills & Experience
- Practical experience in contract administration, or similar, ideally within the gas or energy sector
- Excellent communication skills gained within a customer focused capacity and confident communicating with clients, residents, engineers and management effectively
- Strong organisational skills with the ability to manage multiple tasks simultaneously and prioritise effectively
- Ability to work under pressure, managing challenging situations calmly with problem/decision making skills
- Adaptable and flexible to deal with fast changing situations and environments, an agile mindset
- IT literate with proficiency in in MS Office (Word, Excel, Access) and have the ability to learn new systems quickly
Please note: The successful candidate will be required to undertake a DBS check prior to commencing employment with us.
What We Offer
- £26,208 per annum
- Employer contributed pension scheme
- Access to our EAP – Employee Assistance Programme
- Service level awarded annual leave
- Enhanced maternity and paternity packages
- Cycle to work scheme
- Employee engagement events
- “Employee Voice” programmes
- Strong opportunities for career growth and development
- “Sureserve Legends” – celebrating the fantastic ways in which our employees live our values
- A diverse, inclusive, and supportive workplace that values equality
We are committed to developing talent at all levels,ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.
Apply Today
If you have the skills and experience we\’re looking for, we\’d love to hear from you!
Sureserve is committed to fostering an inclusive and welcoming workplace for all. We value diversity and are an equal opportunity employer, providing consideration without regard to race, colour, religion, gender identity, sexual orientation, national origin, disability, age, or veteran status.
We offer reasonable adjustments in the recruitment process to candidates who require them. Please reach out to scnw.careers@sureserve.co.uk. #J-18808-Ljbffr
Contract Administrator employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator
✨Tip Number 1
Familiarise yourself with the energy sector and compliance regulations. Understanding the specific challenges and requirements in this field will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the industry, especially those who work in contract administration or related roles. Attend relevant events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you've successfully managed customer complaints or coordinated tasks under pressure. This will help you articulate your problem-solving skills effectively.
✨Tip Number 4
Research Sureserve's values and recent projects. Being able to discuss how your personal values align with theirs and showing knowledge about their work will demonstrate your genuine interest in the company and the role.
We think you need these skills to ace Contract Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract administration or similar roles, especially within the gas or energy sector. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your excellent communication skills and customer service experience. Mention specific examples of how you've managed customer complaints or coordinated tasks effectively in previous roles.
Highlight Organisational Skills: In your application, emphasise your strong organisational skills and ability to manage multiple tasks. Provide examples of how you've prioritised effectively under pressure, as this is crucial for the Contract Administrator role.
Show Adaptability: Demonstrate your adaptability and flexibility in your application. Share experiences where you successfully navigated fast-changing situations or environments, showcasing your agile mindset.
How to prepare for a job interview at Sureserve
✨Showcase Your Communication Skills
As a Contract Administrator, you'll need to communicate effectively with clients, engineers, and management. Prepare examples of how you've successfully handled customer inquiries or resolved complaints in the past.
✨Demonstrate Organisational Abilities
Highlight your experience in managing multiple tasks and prioritising effectively. Be ready to discuss specific instances where you coordinated schedules or managed resources efficiently.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your ability to handle challenging situations calmly. Think of examples where you made quick decisions or adapted to changes, especially in high-pressure environments.
✨Familiarise Yourself with Relevant Software
Since the role requires proficiency in MS Office and the ability to learn new systems quickly, brush up on your skills in Word, Excel, and Access. Be prepared to discuss how you've used these tools in previous roles.
