Contract Administrator

Join to apply for the Contract Administrator role at Sureserve

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Join to apply for the Contract Administrator role at Sureserve

Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.

Sureserve plays a key role in decarbonisation, prioritising safety, integrity, and respect, while delivering high-quality solutions focused on energy efficiency, safe homes, and improved residents\’ quality of life.

With nationwide reach and regional expertise, we are committed to excellent client service and being a trusted partner now and in the future.

Sureserve Compliance Central offers market-leading heating & hot water solutions from regional offices across the East of England and Midlands, ensuring comprehensive coverage.

We are recruiting a diligent, professional Contract Administrator to join our busy team. This role requires a resilient, detail-focused individual with excellent communication skills and the ability to multitask effectively.

Overview of Role:

The Contract Administrator acts as a key link between stakeholders, ensuring accurate data delivery and communication, and that all works are scheduled on time, meeting company and client standards.

The successful candidate will provide administrative support to team leaders, engineers, suppliers, and tenants, with proven experience in administrative roles, ideally within housing, premises, or facilities management sectors.

Key Responsibilities:

• Planning daily work schedules for Heating Engineers, Multi-Skilled Engineers, Electricians, Plumbers, Apprentices, and communicating work assignments.
• Ensuring data is accurate and delivered promptly.
• Maintaining up-to-date records via appropriate mediums.
• Coordinating with other Contracts Administrators and Supervisors.
• Handling calls from Clients and Tenants professionally.

Required Attributes:

• A self-motivated individual eager to develop within a successful company.
• Strong customer service skills.
• Proficiency with Microsoft Office, IT systems, databases, and excellent organizational skills.
• Experience handling high volumes of calls is beneficial.
• A friendly, professional attitude to foster good relationships with Engineers, Tenants, and Clients.

We conduct necessary criminal and reference checks prior to employment.

What We Offer:

• Employee wellbeing programs, occupational health support, and counseling.
• Annual leave based on service level.
• Enhanced maternity and paternity packages.
• Dental and healthcare cash plans.
• Cycle to Work and Electric Vehicle Leasing Schemes.
• Gender & Equality Working Group.
• Sureserve Academy for career development.
• Employee Voice Program and social activities.
• Sureserve Legends celebrating employee values.

Sureserve values diversity and inclusivity, considering all qualified applicants without discrimination. We provide reasonable adjustments during recruitment for those who need them. Contact for adjustments.

Successful applicants will undergo eligibility checks, including right to work and DBS checks.

Join us in our mission to deliver excellence across the UK.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Management and Manufacturing

Industries

• Utilities

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