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For Companies At a Glance
- Tasks: Coordinate engineering tasks and provide top-notch customer service for social housing clients.
- Company: Join Sureserve, a leader in compliance and energy services across the UK.
- Benefits: Enjoy a competitive salary, pension scheme, and 20+ days holiday.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in contract administration and strong communication skills required.
- Other info: Diverse and inclusive workplace with great growth opportunities.
The predicted salary is between 22000 - 30000 £ per year.
Sureserve provides market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices. Sureserve is a trusted partner for housing associations, local authorities and residents, delivering high quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise and a commitment to excellent service, we are well positioned to support our clients now and in the future.
Role Overview
Contact Centre Administrators are a key part of our team, providing frontline support and outstanding customer service for our social housing and public sector clients. Serving as the primary point of contact for customer service inquiries, ensuring seamless operations between our engineering teams and customers while maintaining high standards of service delivery and contractual compliance.
Key Responsibilities
- Coordinate and schedule engineering tasks for both planned works and responsive repairs ensuring optimal allocation of resources.
- Maintain and update work schedules, following up on incomplete jobs, rescheduling or adjusting for any changes or emergencies.
- Liaise with engineers to confirm availability and job completion timelines.
- Manage customer complaints and issues, ensuring swift resolution and maintaining customer satisfaction or escalating where necessary.
Skills & Experience
- Practical experience in contract administration, or similar, ideally within the gas or energy sector.
- Excellent communication skills gained within a customer focused capacity and confident communicating with clients, residents, engineers and management effectively.
- Strong organisational skills with the ability to manage multiple tasks simultaneously and prioritise effectively.
- Ability to work under pressure, managing challenging situations calmly with problem and decision making skills.
- Adaptable and flexible to deal with fast changing situations and environments, an agile mindset.
- IT literate with proficiency in MS Office (Word, Excel, Access) and the ability to learn new systems quickly.
What we offer?
- £26,208 per annum.
- Contributory pension scheme.
- Life assurance.
- 20 days plus bank holidays (service based increasing holiday scheme).
- Enhanced maternity, paternity, adoption leave and other family friendly policies.
- Sureserve Benefits Hub, accessing over 1000 retail discounts.
- Virtual GP service, available for employees and immediate family.
- Employee Assistance Programme (EAP).
- Bike2Work Scheme.
- EV Car Scheme.
- Employee engagement events and ‘Employee Voice’ programmes.
- Strong opportunities for career growth and development.
- ‘Sureserve Legends’ – celebrating the fantastic ways in which our employees live our values.
Committed to Diversity & Inclusion
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We are committed to developing talent at all levels, ensuring equality, diversity and inclusion in how we work and in the communities in which we operate, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.
Reasonable Adjustments
As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you need any adjustments please contact scn.hr@sureserve.co.uk.
Pre Employment Checks
Successful applicants will be subject to eligibility checks with a third party, including right to work in the UK and DBS background checks.
Contract Administrator employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator
✨Tip Number 1
Get to know the company! Research Sureserve and understand our values, services, and the role of a Contract Administrator. This will help you tailor your conversations and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to contract administration and customer service. Think about examples from your past experiences that showcase your skills and how you handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Sureserve and contributing to our mission.
We think you need these skills to ace Contract Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contract Administrator role. Highlight your relevant experience in contract administration and customer service, especially if you've worked in the gas or energy sector. We want to see how you fit into our mission at Sureserve!
Show Off Your Communication Skills: Since this role involves liaising with clients, engineers, and management, it's crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you successfully resolved customer complaints or coordinated tasks effectively. Let us know how you can keep things running smoothly!
Organisational Skills Matter: We’re looking for someone who can juggle multiple tasks without dropping the ball. In your application, share specific instances where you managed schedules or prioritised tasks under pressure. This will show us that you have the strong organisational skills we need.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Plus, it shows you're keen on joining our team at Sureserve!
How to prepare for a job interview at Sureserve
✨Know Your Stuff
Before the interview, make sure you understand Sureserve's mission and values. Familiarise yourself with their services in compliance and energy, especially how they support social housing and public sector clients. This will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Contract Administrator, you'll be the frontline support for customers. Prepare examples of how you've effectively communicated with clients or resolved complaints in previous roles. Highlighting your customer service experience will show that you're ready to handle the challenges of the job.
✨Organisational Skills are Key
Be ready to discuss how you manage multiple tasks and prioritise effectively. Think of specific instances where you've coordinated schedules or handled emergencies. This will illustrate your ability to thrive under pressure, which is crucial for this position.
✨Embrace Adaptability
Sureserve values an agile mindset, so prepare to talk about times when you've had to adapt to changing situations. Whether it's adjusting work schedules or dealing with unexpected issues, showing that you can remain calm and flexible will set you apart from other candidates.