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- Tasks: Be the go-to person for customer queries and manage contracts efficiently.
- Company: Join Sureserve, a leading provider of compliance and energy services in the UK.
- Benefits: Enjoy a competitive salary, 28 days leave, and a supportive work environment.
- Why this job: Make a real difference in customer service while building your career in a dynamic sector.
- Qualifications: Previous admin experience and strong customer service skills are essential.
- Other info: Diverse workplace with opportunities for growth and inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.
Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
Role
The purpose of the role is to act as the focal point of contact for our customers, providing a high level of customer service across multiple contracts and projects. You will have experience in customer service from a previous administration role, preferably working within social housing/construction.
- Scheduling jobs with customers across multiple contracts.
- To take ownership of the administration of contracts whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team.
- Answer inbound customer calls relating to repairs and servicing for all clients courteously and professionally.
- Answer customer queries and take ownership of any issues arising through to completion.
- Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.
- All associated ad-hoc administrative duties.
The successful candidate will have
- Previous administrative experience, preferably from a social housing/construction background
- Able to provide a high level of courteous, professional customer service
- Proficient in MS Office, in particular, Outlook and Excel
- Good written and verbal communication skills
- Flexible attitude with strong organisational skills
What we can offer you
- Salary exchange pension
- Employee assistance programme
- 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
- Enhanced family leave (dependent on length of service)
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scs.careers@sureserve.co.uk
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
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Contact Centre Administrator employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Administrator
✨Tip Number 1
Get to know the company! Research Sureserve Group and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing top-notch service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these during your interview.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn or other platforms. Ask them about their experiences at Sureserve. This can give you insider knowledge and make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Sureserve family. Don’t miss out!
We think you need these skills to ace Contact Centre Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contact Centre Administrator role. Highlight your previous administrative experience and customer service skills, especially if you've worked in social housing or construction. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it professional but let your personality come through – we love to see genuine enthusiasm!
Showcase Your Skills: Be sure to mention your proficiency in MS Office, particularly Outlook and Excel. If you have any specific examples of how you've used these tools in previous roles, share them! We appreciate candidates who can demonstrate their skills effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Sureserve!
How to prepare for a job interview at Sureserve
✨Know the Company Inside Out
Before your interview, take some time to research The Sureserve Group and its services. Understanding their focus on compliance and energy services, especially in social housing, will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
Since the role is all about providing top-notch customer service, prepare examples from your past experiences where you handled customer queries or resolved issues effectively. Highlight your ability to remain professional and courteous under pressure.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, like scheduling jobs or dealing with difficult customers. Practise your responses to common scenarios in a contact centre environment to demonstrate your problem-solving skills.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities, so be prepared to discuss how you manage multiple tasks and prioritise effectively. Share examples of how you've successfully juggled various responsibilities in previous administrative roles.