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For Companies At a Glance
- Tasks: Manage client caseload, liaise with customers and engineers daily.
- Company: Sureserve Compliance Fire Ltd. is a leader in Life Safety compliance services.
- Benefits: Enjoy a salary of £26,000 to £27,150, 25 days holiday, hybrid working, and career progression.
- Why this job: Join a skilled team, gain valuable experience, and contribute to public safety.
- Qualifications: Proactive self-starter with strong communication and IT skills; no prior experience required.
- Other info: Diverse and inclusive workplace; hybrid role after training.
The predicted salary is between 22000 - 27000 £ per year.
Overview
Sureserve Compliance Fire Ltd., part of the Sureserve Group, is a specialist in Life Safety compliance services. Through design, installation, maintenance and monitoring of fire safety and electrical systems, we deliver fire and electrical compliance and testing services. This covers a comprehensive range of physical infrastructure and safety considerations required for a building to meet regulatory requirements. As a leading fire and electrical compliance service provider to the public sector, our success relies upon a market-leading, engaged, and highly skilled team, for which we are always seeking skilled and self-motivated individuals to join us.
Role Overview
The Client Coordinator will have responsibility for managing their own client caseload, liaising with the customer, client and engineers daily, to ensure work is being carried out in accordance with the contract requirement.
Responsibilities
- Receive and respond to telephone/email queries from clients, residents, engineers & colleagues
- Liaise and cooperate with the team to ensure all processes and procedures are followed
- Monitor and update resident satisfaction, complaint and defect KPI spreadsheets
- Produce monthly customer KPI reports
- Ownership of your own Client caseload
- A sound understanding of the works being carried out and be able to translate this simply and effectively, when talking to internal and external customers
- Prepare/raise material orders as required to meet the programme
- Input and maintain data on the management system
- Provide feedback/comments on failures or requirements
- General admin related tasks
Skills & experience
- Proactive, self-starter with an eye for detail
- Able to manage own workload, work independently while adhering to strict regulations and deadlines
- Exceptional communication skills, confident to communicate with colleagues & clients at all levels
- Ability to work in a high-pressure environment whilst ensuring self-care
- Good administration and I.T. skills (Word, PowerPoint, Excel)
Benefits
- 25 days holiday (plus the bank holidays)
- Extra day off for your birthday
- Pension contributions
- Employee Assistance Program
- 24/7 Virtual GP service
- Bike 2 Work scheme
- Discount benefits hub
- Health cash back scheme
- Hybrid working
- Career progression opportunities
- Ongoing Mentoring and ‘career / performance coaching’
- Commitment to training and development
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Eligibility to work in the UK is required, and candidates may undergo background checks before starting employment.
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Client Coordinator employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Coordinator
✨Tip Number 1
Familiarise yourself with Sureserve's services and values. Understanding their approach to life safety compliance will help you align your communication during interviews, showcasing your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Sureserve on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and handling queries effectively. Think of specific examples that demonstrate your proactive approach and problem-solving skills.
✨Tip Number 4
Showcase your IT skills by being ready to discuss how you've used tools like Excel or PowerPoint in previous roles. Highlighting your ability to manage data and produce reports will resonate well with the responsibilities of a Client Coordinator.
We think you need these skills to ace Client Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Client Coordinator. Familiarise yourself with the key tasks such as managing client caseloads and liaising with various stakeholders.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your communication skills, ability to manage workloads, and any administrative experience you have.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your proactive nature and attention to detail.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism.
How to prepare for a job interview at Sureserve
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Client Coordinator. Familiarise yourself with the key tasks such as managing client caseloads and liaising with engineers. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
As a Client Coordinator, exceptional communication is crucial. Prepare examples from your past experiences where you effectively communicated with clients or colleagues. This will highlight your ability to handle queries and maintain strong relationships.
✨Demonstrate Proactivity
Sureserve values self-starters who can manage their own workload. Be ready to discuss instances where you took initiative in previous roles, whether it was solving a problem or improving a process. This will show that you can thrive in a high-pressure environment.
✨Prepare for Technical Questions
Since the role involves understanding fire safety and electrical compliance, brush up on relevant terminology and concepts. Being able to discuss these topics confidently will set you apart and show your commitment to the industry.
