At a Glance
- Tasks: Schedule smart meter installations and handle customer calls to meet KPIs.
- Company: Join Sureserve Energy Services, a leader in smart metering solutions.
- Benefits: Competitive salary, bonus potential, and ongoing training opportunities.
- Other info: Dynamic work environment with opportunities for growth in renewable energy.
- Why this job: Make a difference in energy efficiency while developing your communication skills.
- Qualifications: Experience with databases and strong communication skills required.
The predicted salary is between 20500 - 24500 £ per year.
About Sureserve Energy Services Meters:
Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the \"Big Six\" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.
Purpose of the Role:
As aCall Centre Agent you will be responsible for scheduling appointments on behalf of our clients to install/exchange Smart Meters whilst maximising Engineer capacity by outbound calling activity.
Specific Roles and Responsibilities:
- Appointment Scheduling: Liaise with customers to plan and agree on suitable dates and timesfor Smart Meter installations or exchanges,
- Inbound & Outbound Calls: Deliver outbound calls to meet business KPIs. Handle inboundcalls efficiently to meet business SLAs and call quality,
- Customer Data Management: Enter customer details accurately and promptly into thedatabase,
- Query & Issue Resolution: Address customer enquiries and provide accurate information. Logand process customer complaints or issues, ensuring they are escalated to the appropriatepersonnel and resolved within company timescales,
- Compliance: Ensure adherence to Smart Metering compliance in line with company policiesand SMICOP (Smart Meter Installation Code of Practice) requirements,
- Communication: Respond to customer emails in a timely and professional manner.
- Training & Development: Participate in ongoing training, performance reviews, and monthlyone-to-one meetings. Maintain competency levels required to perform the role effectively,
- Other Duties: Carry out any other reasonable tasks as required by the company.
Working Hours:
Core shift will be Monday to Friday 9:00AM - 5:00PM
Salary
£25,308 per annum
Plus, a discretionary bonus of up to £150per month on successful achievement of monthly KPI’s.
The Individual:
- Previous experience of inputting/updating databases,
- Highly articulate with a clear telephone manner,
- Good IT skills with knowledge of Microsoft Word, Excel and Outlook,
- Good work ethic, highly self-motivated, and positive,
- Ability to organise and manage own workload,
- Previous experience working in renewable energy is desirable,
- Personable with excellent communication skills,
- Ability to work to deadlines, delivery of targets for self and others,
- Strong team player.
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Call Centre Agent employer: Sureserve
At Sureserve, we pride ourselves on being an excellent employer, offering a supportive team environment in Liverpool where expertise and customer service are highly valued. With a strong focus on employee development, we provide numerous benefits including a company vehicle, pension scheme, and access to retail discounts, ensuring our staff can thrive both professionally and personally while making a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sureserve Energy Services. Understand their mission and values, especially around energy efficiency and sustainability. This will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling customer queries and complaints during the actual interview. Plus, it’ll sharpen your communication skills, which are key for a Call Centre Agent.
✨Tip Number 3
Show off your tech skills! Since you'll be using databases and Microsoft Office, make sure to highlight any relevant experience you have. If you’ve worked with similar systems before, share those examples to demonstrate your capability and ease with technology.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Agent role. Highlight any relevant experience, especially in customer service or data management, and don’t forget to showcase your communication skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about energy efficiency and how your skills align with our mission at Sureserve Energy Services. Keep it friendly and professional!
Show Off Your IT Skills:Since good IT skills are a must, mention your proficiency with Microsoft Word, Excel, and Outlook. If you have experience with databases, make sure to highlight that too – it’ll show us you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company while you’re at it!
How to prepare for a job interview at Sureserve
✨Know Your Stuff
Before the interview, make sure you understand what Sureserve Energy Services Meters does and how they operate. Familiarise yourself with smart meters and their benefits. This will show your genuine interest in the role and help you answer questions more confidently.
✨Practice Makes Perfect
Rehearse common call centre scenarios and how you would handle them. Think about how you would schedule appointments or resolve customer queries. Practising these responses will help you articulate your thoughts clearly during the interview.
✨Show Off Your Skills
Highlight your IT skills, especially with Microsoft Word, Excel, and Outlook. Be ready to discuss your experience with databases and how you've used them in previous roles. This is crucial for the Call Centre Agent position, so make it a key part of your conversation.
✨Be Personable and Professional
Since communication is key in this role, demonstrate your clear telephone manner and personable nature during the interview. Engage with your interviewer, maintain eye contact, and show enthusiasm for the position. This will help convey that you're a strong team player who can connect with customers.
