Sureserve in Bathgate is looking for a customer service advisor to be the first point of contact, handling enquiries, appointments, and issue resolution from first contact through to completion.
You will manage inbound calls, route queries, respond to emails, and support customers through their journey, aiming for first-class service and contract SLAs.
We offer £26,227.50 per year, a pension, life assurance, 32 days leave and access to flexible benefits.
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Customer Experience Specialist: First-Contact & Resolution in Bathgate employer: Sureserve
The Sureserve Group is an excellent employer, offering a supportive work culture that values teamwork and collaboration. With a focus on employee growth, we provide opportunities for professional development and training, ensuring that our staff can thrive in their roles. Located in the UK, our commitment to social housing and compliance means you will be part of a meaningful mission, making a positive impact in the community while enjoying a rewarding career.
