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- Tasks: Lead a team in heating installations, ensuring quality and compliance on-site.
- Company: Join Sureserve, a leader in affordable heating solutions and decarbonisation efforts.
- Benefits: Enjoy perks like enhanced leave, wellness support, and career development opportunities.
- Why this job: Be part of a mission-driven company focused on social impact and employee growth.
- Qualifications: Must have NVQ Level 2/3 in Heating and Ventilation and relevant ACS accreditations.
- Other info: Full UK driving license required; commitment to diversity and inclusivity is paramount.
The predicted salary is between 35000 - 45000 £ per year.
Overview
Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions. We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do. We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents. With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.
Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients. We are seeking a qualified install supervisor to join our busy heating installation team.
Role Overview
The primary purpose of this role is to attend sites to prepare comprehensive and accurate specifications and quotes for installation projects, ensuring all details are communicated to relevant stakeholders. The role involves providing support and guidance to engineers during projects and conducting quality inspections upon completion to ensure compliance. You will promote the importance of quality work and professional attitudes, fostering an environment that encourages employee development, good relations, team building, and adherence to quality standards.
Key Responsibilities
- Specification and Quoting: Prepare detailed and accurate specifications for installations following site visits, ensuring client needs are met within legislative boundaries.
- Procurement: Order all necessary parts and subcontracted services for confirmed installations, ensuring timely availability and delivery.
- Communication and Support: Relay installation details to all relevant parties, providing both on-site and off-site support and guidance to engineers to ensure compliance with business quotes.
- Operational Management: Manage the day-to-day operations of operatives, providing technical support, encouragement, and training to ensure the completion of an agreed number of jobs per week.
- Client Relations: Serve as a key contact for clients, assisting in developing relationships and resolving problematic jobs. Attend and facilitate the resolution of customer complaints, including site visits and providing technical overviews, ensuring professional representation of the company.
- Quality and Professionalism: Promote the importance of quality work and professional attitudes, fostering an environment that supports employee development, good relations, team building, and quality standards.
- Follow-Up: Address recalls after an engineer has attended a property more than twice, providing management with details of the work and suggestions for preventative measures or training needs.
- Compliance: Ensure client contractual and specific requirements are met and, where possible, exceeded.
- Communication: Convey company procedures and client requirements to operatives through daily contact and structured monthly Toolbox Talks.
- Training and Support: Assist the Head of Region and Install Manager with training requirements and technical support for both existing engineers and new starters.
- Competency Management: Work closely with the SHEQ team to champion the Aaron Services Group Competency Scheme, ensuring updates and changes are effectively communicated to engineers, maintaining records, and identifying training needs.
- Quality and Safety Audits: Conduct quality checks and health and safety audits to a predetermined target volume, communicating outcomes and completing reports for client meetings.
- Role Coverage: Cover the roles of Install Manager and other install supervisors as needed.
- Disciplinary and Grievance Processes: Assist in investigations related to disciplinary and grievance situations.
- Professional Development: Maintain personal and professional development to meet job demands, participate in training activities, and support staff development and training.
- Information Cascade: Ensure relevant staff receive all technical information known or obtained in the future.
- Health and Safety Compliance: Adhere to all health and safety requirements and legislation, including risk assessments and fire safety, during work.
- Policy Adherence: Carry out responsibilities in accordance with the company’s Health and Safety Policy and ensure compliance with all company standards, policies, and procedures.
- Additional Duties: Perform other duties, training, and work hours as reasonably required, consistent with the general level of responsibility of the job.
Required Attributes
- Relevant Industry Qualifications: Possess NVQ Level 2/3 in Heating and Ventilation or equivalent.
- ACS accreditations, including CCN1 and CENWAT or equivalent, are preferable.
- Experience: Demonstrable practical experience in heating system surveys or domestic installation projects.
- Customer Focus: Strong customer service orientation and excellent interpersonal skills.
- Detail-Oriented: Proven ability to deliver accurate and detailed survey reports.
- Excellent leadership and communication skills
- Driving License: Full UK driving license is essential.
Working Hours
Monday to Friday 8am till 5pm with 1 hour for lunch.
What We Offer
- Employee wellbeing programme, occupational health support, telephone support- counselling for staff
- Service level awarded annual leave
- Technical training and certifications relevant to the role
- Enhanced Maternity & Paternity Packages
- Dental/Healthcare cash plan
- Cycle to Work Scheme
- Electric Vehicle Leasing Scheme
- Gender & Equality Working Group
- Sureserve Academy- a platform for development, career progression
- Employee Voice Programme
- Social activities for all of our teams
- Sureserve Legends- celebrating the fantastic ways in which our employees live our values.
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scc-hr@sureserve.co.uk
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
Join us in our mission to deliver excellence across the UK.
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Area Supervisor - Installations Team (Gas Qualified) employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Supervisor - Installations Team (Gas Qualified)
✨Tip Number 1
Familiarise yourself with the latest regulations and standards in heating and ventilation. Being knowledgeable about compliance will not only help you during interviews but also demonstrate your commitment to quality and safety.
✨Tip Number 2
Network with professionals in the heating installation industry. Attend relevant trade shows or local meetups to connect with others who may have insights or even job leads that could benefit your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams or projects in the past. Highlighting your leadership skills and ability to foster a positive work environment will set you apart from other candidates.
✨Tip Number 4
Research Sureserve's mission and values thoroughly. Understanding their commitment to decarbonisation and client service will allow you to tailor your responses in interviews, showing that you're aligned with their goals.
We think you need these skills to ace Area Supervisor - Installations Team (Gas Qualified)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in heating installations and supervisory roles. Emphasise your qualifications, such as NVQ Level 2/3 in Heating and Ventilation, and any ACS accreditations you hold.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and the company's mission. Mention specific experiences that demonstrate your ability to manage installations, support engineers, and maintain quality standards.
Showcase Your Leadership Skills: Provide examples of how you've successfully led teams or projects in the past. Highlight your communication skills and ability to foster good relations among team members and clients.
Highlight Compliance Knowledge: Discuss your understanding of health and safety regulations and compliance requirements in the heating industry. Mention any experience you have with conducting audits or ensuring adherence to policies.
How to prepare for a job interview at Sureserve
✨Know Your Specifications
Familiarise yourself with the specifics of heating installations and the quoting process. Be prepared to discuss how you would prepare detailed specifications and ensure compliance with client needs during the interview.
✨Demonstrate Leadership Skills
As an Area Supervisor, you'll need to lead a team effectively. Share examples from your past experiences where you've successfully managed teams, provided support, and fostered a positive work environment.
✨Emphasise Customer Focus
Highlight your customer service skills and how you've built relationships in previous roles. Be ready to discuss how you would handle client complaints and ensure satisfaction while maintaining professionalism.
✨Showcase Compliance Knowledge
Understand the importance of health and safety regulations in the industry. Be prepared to discuss how you would ensure compliance on-site and what steps you would take to conduct quality checks and audits.
