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- Tasks: Lead customer service, manage contracts, and ensure compliance in social housing.
- Company: Join Sureserve Group, a top provider of compliance and energy services in the UK.
- Benefits: Enjoy 28 days annual leave, pension scheme, and enhanced family leave.
- Why this job: Be part of London's largest gas contractor with job security and growth opportunities.
- Qualifications: Previous Area Manager experience in social housing or construction is preferred.
- Other info: We celebrate diversity and offer adjustments for applicants needing support.
The predicted salary is between 40000 - 50000 £ per year.
Job Description
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.
Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
Duties
- Responsible for customer services including complaint resolution
- Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle.
- Attend all contract meetings and report back to the Head of Region
- Monitor parts usage and credit returns to procurement department
- To ensure compliance is met on all contracts
- Responsible for all financial invoicing on time and chargeable works management
- Ensure letter procedure is adhered to and take full responsibility for no access procedure
- Achieving and maintaining 100% compliance on servicing programmes
- Manage key functions and roles within the Region
- Be the main link with our clients in terms of contract management
- Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service
- Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen
- Assist in the preparation of bidding and contracting for new work
- Heavily involved in recruiting and monitoring probationary periods
- All associated ad-hoc administrative duties
The successful candidate will have
- Previous Area Manager experience preferably from a social housing/construction background
- Able to provide a high level of courteous, professional customer service
- Highly proficient in MS Office, in particular Outlook and Excel
- Good written and verbal communication skills
- Flexible attitude with strong organisational skills
What we can offer you
- Salary exchange pension
- Employee assistance programme
- 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
- Enhanced family leave (dependent on length of service)
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scs.careers@sureserve.co.uk
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
Business Sureserve Compliance South Locations High Wycombe Area Yearly salary £47,500 – £52,500 Employment type Full-time
Area Manager (Social Housing - Domestic Gas) employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager (Social Housing - Domestic Gas)
✨Tip Number 1
Familiarise yourself with the social housing sector and the specific challenges it faces. Understanding the nuances of this industry will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the social housing and construction sectors. Attend relevant events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the Area Manager position.
✨Tip Number 3
Prepare to discuss your previous experience in managing teams and resolving customer complaints. Be ready to share specific examples that highlight your leadership skills and ability to maintain high standards of customer service.
✨Tip Number 4
Research Sureserve Compliance South and their values, particularly their commitment to inclusivity and employee development. Tailoring your conversation to align with their mission can set you apart as a candidate who fits well within their culture.
We think you need these skills to ace Area Manager (Social Housing - Domestic Gas)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social housing or construction. Emphasise your previous roles as an Area Manager and any specific achievements that demonstrate your ability to manage customer service and compliance effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Discuss your approach to customer service, complaint resolution, and how you ensure compliance in your previous roles. Show enthusiasm for the position and the company.
Highlight Relevant Skills: In your application, focus on your proficiency in MS Office, particularly Outlook and Excel. Provide examples of how you've used these tools to enhance your work efficiency and communication in past positions.
Showcase Your Organisational Skills: Demonstrate your strong organisational skills by providing examples of how you've managed multiple tasks or projects simultaneously. This could include managing contracts, overseeing fleet maintenance, or handling recruitment processes.
How to prepare for a job interview at Sureserve
✨Showcase Your Customer Service Skills
As an Area Manager, you'll be responsible for customer service and complaint resolution. Be prepared to share specific examples of how you've successfully handled customer issues in the past, demonstrating your ability to maintain a high level of professionalism.
✨Demonstrate Your Organisational Skills
With duties involving compliance monitoring and financial invoicing, it's crucial to highlight your organisational skills. Discuss any systems or processes you've implemented in previous roles that helped streamline operations or improve efficiency.
✨Familiarise Yourself with MS Office
Proficiency in MS Office, especially Outlook and Excel, is essential for this role. Brush up on your skills and be ready to discuss how you've used these tools in your previous positions to manage data or communicate effectively.
✨Prepare for Questions on Team Management
Since you'll be heavily involved in recruiting and managing staff, expect questions about your leadership style and experience. Think of examples where you've successfully led a team, resolved conflicts, or supported employees through their probationary periods.
