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For Companies At a Glance
- Tasks: Lead customer service, manage contracts, and ensure compliance in a dynamic environment.
- Company: Join Sureserve Group, a leader in compliance and energy services across the UK.
- Benefits: Enjoy competitive salary, pension scheme, life assurance, and generous annual leave.
- Why this job: Make a real impact in social housing while enjoying job security and progression opportunities.
- Qualifications: Qualified Domestic Gas Engineer with previous Area Manager experience preferred.
- Other info: Diverse and inclusive workplace with excellent employee support and benefits.
The predicted salary is between 36000 - 60000 £ per year.
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with 4000 employees working from over 20 offices. Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
Duties
- Responsible for customer services including complaint resolution
- Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle.
- Attend all contract meetings and report back to the Head of Region
- Monitor parts usage and credit returns to procurement department
- Ensure compliance is met on all contracts
- Responsible for all financial invoicing on time and chargeable works management
- Ensure letter procedure is adhered to and take full responsibility for no access procedure
- Achieving and maintaining 100% compliance on servicing programmes
- Manage key functions and roles within the Region
- Be the main link with our clients in terms of contract management
- Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service
- Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen
- Assist in the preparation of bidding and contracting for new work
- Heavily involved in recruiting and monitoring probationary periods
- All associated ad‑hoc administrative duties
The successful candidate will have
- Qualified Domestic Gas Engineer (holding current ACS qualification)
- Previous Area Manager experience preferably from a social housing/construction background
- Able to provide a high level of courteous, professional customer service
- Highly proficient in MS Office, in particular Outlook and Excel
- Good written and verbal communication skills
- Flexible attitude with strong organisational skills
What We Can Offer You
- Competitive salary
- Contributory Pension scheme
- Life assurance
- 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
- Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.
In addition, the role offers:
- Sureserve Benefits Hub, accessing over 1000’s retail discounts
- Virtual GP service, 24/7, 365 days, available for employees and your immediate family
- Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
- Bike2Work scheme
- Home & Electronics – salary sacrifice purchase scheme
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Reasonable adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scs.careers@sureserve.co.uk.
Pre‑employment checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.
Area Manager - Mechanical employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager - Mechanical
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Sureserve or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Sureserve's values and recent projects. We want to see that you’re genuinely interested in what we do, so come armed with questions that show you’ve done your homework!
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you've handled customer complaints or tricky situations in the past. We love candidates who can think on their feet and keep clients happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Sureserve team!
We think you need these skills to ace Area Manager - Mechanical
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Area Manager role. Highlight your experience in customer service, compliance, and any relevant qualifications like your ACS certification. We want to see how your background fits with what we do at Sureserve!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our mission at Sureserve. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since good written and verbal communication is key for this role, make sure your application reflects that. Use clear language and structure your documents well. We appreciate clarity and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Sureserve
✨Know Your Stuff
Make sure you brush up on your knowledge of the social housing sector and the specific services Sureserve provides. Familiarise yourself with their compliance standards and customer service expectations, as this will show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare to discuss your previous experience as an Area Manager, especially any relevant achievements in customer service or compliance. Use specific examples to illustrate how you've successfully managed teams and resolved issues in the past.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like a customer complaint or a compliance issue. Think through potential scenarios beforehand and outline your approach to problem-solving and maintaining high standards.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This not only shows your interest but also helps you gauge if Sureserve is the right fit for you.
