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- Tasks: Lead customer service, manage contracts, and ensure compliance in social housing heating services.
- Company: Join Sureserve Group, a leading provider of compliance and energy services across the UK.
- Benefits: Enjoy a competitive salary, 28 days leave, and enhanced family leave options.
- Why this job: Be part of a diverse team focused on job security and career progression in a vital sector.
- Qualifications: Previous Area Manager experience in social housing or construction is preferred.
- Other info: We celebrate diversity and offer adjustments for applicants needing support during recruitment.
The predicted salary is between 47500 - 52500 £ per year.
Job Description
The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.
Sureserve Compliance South, part of the Sureserve Group, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London's largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.
Duties
- Responsible for customer services including complaint resolution
- Work closely with HR colleagues on employee-related issues that may occur throughout the employee lifecycle.
- Attend all contract meetings and report back to the Head of Region
- Monitor parts usage and credit returns to procurement department
- To ensure compliance is met on all contracts
- Responsible for all financial invoicing on time and chargeable works management
- Ensure letter procedure is adhered to and take full responsibility for no access procedure
- Achieving and maintaining 100% compliance on servicing programmes
- Manage key functions and roles within the Region
- Be the main link with our clients in terms of contract management
- Handle all forms of feedback from customers and clients and take appropriate action; take the lead on championing customer service
- Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen
- Assist in the preparation of bidding and contracting for new work
- Heavily involved in recruiting and monitoring probationary periods
- All associated ad-hoc administrative duties
The successful candidate will have
- Previous Area Manager experience preferably from a social housing/construction background
- Able to provide a high level of courteous, professional customer service
- Highly proficient in MS Office, in particular Outlook and Excel
- Good written and verbal communication skills
- Flexible attitude with strong organisational skills
What we can offer you
- Salary exchange pension
- Employee assistance programme
- 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
- Enhanced family leave (dependent on length of service)
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact scs.careers@sureserve.co.uk
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
Business Sureserve Compliance South Locations Wokingham Yearly salary £47,500 – £52,500 Employment type Full-time
Area Manager (Domestic Gas - Social Housing) employer: Sureserve
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Manager (Domestic Gas - Social Housing)
✨Tip Number 1
Familiarise yourself with the social housing sector and the specific challenges it faces. Understanding the nuances of this industry will help you demonstrate your expertise during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with professionals in the gas and social housing sectors. Attend relevant industry events or join online forums to connect with others. This can provide valuable insights and potentially lead to referrals for the Area Manager position.
✨Tip Number 3
Prepare to discuss your previous experience in managing teams and resolving customer complaints. Be ready to share specific examples that highlight your problem-solving skills and ability to maintain high standards of customer service.
✨Tip Number 4
Research Sureserve Compliance South and its values. Tailor your conversations to reflect how your personal values align with theirs, especially regarding inclusivity and commitment to quality service. This will help you stand out as a candidate who fits well within their culture.
We think you need these skills to ace Area Manager (Domestic Gas - Social Housing)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social housing or construction. Emphasise your previous roles as an Area Manager and any specific achievements that demonstrate your ability to manage customer service and compliance effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the Sureserve Group. Mention your customer service skills, experience with complaint resolution, and how you can contribute to maintaining high standards in contract management.
Highlight Key Skills: In your application, focus on your proficiency in MS Office, particularly Outlook and Excel. Provide examples of how you've used these tools in previous roles to enhance efficiency and communication.
Showcase Your Flexibility and Organisation: Demonstrate your flexible attitude and strong organisational skills in your application. Provide specific examples of how you've successfully managed multiple responsibilities and adapted to changing circumstances in past positions.
How to prepare for a job interview at Sureserve
✨Showcase Your Customer Service Skills
As an Area Manager, you'll be responsible for customer service and complaint resolution. Prepare examples of how you've successfully handled customer issues in the past, demonstrating your ability to maintain professionalism and courtesy under pressure.
✨Demonstrate Your Organisational Skills
With duties involving compliance monitoring and financial invoicing, it's crucial to highlight your organisational abilities. Bring specific examples of how you've managed multiple tasks or projects simultaneously, ensuring everything runs smoothly.
✨Familiarise Yourself with Compliance Standards
Understanding compliance is key for this role. Research the relevant regulations and standards in the social housing sector, and be ready to discuss how you have ensured compliance in previous positions.
✨Prepare for Team Dynamics Questions
Since you'll be working closely with HR and managing teams, expect questions about team dynamics and employee management. Think of scenarios where you've successfully led a team or resolved conflicts, showcasing your leadership skills.
